Provides support and assistance to department associates and medical staff to improve patient care and work flow. Performs secretarial and administrative duties. Collaborates with department leadership to develop and implement methods to achieve established goals and objectives. **Responsibilities:** + Delivers imaging materials to other departments and nursing units as requested. + Conducts data entry and retrieval of information from the appropriate information systems. + Maintains adequate supplies in the work area with items necessary to perform the daily schedule, and advises a supervisor of any items needed from materials management or vendor. + Submits ideas for quality or performance improvement for department operations. + Provides customer service by answering and routing telephone calls. + Orients new personnel and assists in their transition to the work environment as assigned. + Provides assistance to other associates in the department upon completion of responsible duties or as assigned by a supervisor. + Attends and participates in monthly department meetings. + Other duties as assigned. **Education** : + Minimum: High School Diploma. **Certifications:** + Basic Life Support (BLS) through American Heart Association (AHA) preferred. **Complexity of Work:** + All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position: World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. + Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback. + Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. + Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills. + Supervisory Responsibilities (if applicable): Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints. + Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility. **Work Experience:** + Two years experience working as a secretary in an acute care imaging setting is recommended. + Medical Terminology and computer background recommended. + Ability to type 40wpm. **Physical Requirements:** + This position requires a mixture of moderate to heavy work as defined in the Employee Health Services Policy. + Frequent walking, sitting and standing. Frequent use of the phone, computer and fax machines. Frequent pushing, pulling, stooping, kneeling and crouching. + Ability to work at a fast pace and to prioritize multiple assignments/projects and respond to numerous requests and to work collaboratively with other members of the healthcare team; ability to ensure operational efficiency; ability to problem solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers. + Needs minimal sustained direction in assessing needs, carrying out departmental and professional responsibilities; self-starting and self-motivating; working hours may exceed eight (8) hours per day and is based on what is needed to accomplish work at hand. + Has limited access to the medical record for the purpose of verifying orders in the charts or prescription and to sign off after exam completion. + In addition, in this position the employee will be limit the PHI disclosed or requested to the amount reasonable necessary to achieve the purpose of the request. + The disclosures or requests that occur on a routine or recurring basis include every patient's orders need to be verified prior to the exam. The employee makes these disclosures for the purpose of making sure that the correct exam is performed due to the doctors orders as well as signing off that the exam was completed of the request. The disclosures or requests that occur on a routine or recurring basis include Every Radiology patient. The employee makes these disclosures for the purpose of verifying orders in the charts or prescription and to sign. **Personal Protective Equipment:** + Follows Standard Precautions using personal protective equipment as required for procedures. Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities