Accurately answers telephone calls from physicians, nurses, ancillary personnel and other internal and external customers and/or agencies and accurately connects them with the appropriate personnel.  Accurately communicates and dispatches work orders utilizing various communication devices.  Promptly and accurately initiates off-line procedures when indicated.  Performs secretarial tasks such as typing, filing, etc.  Interacts extensively with other departments both in written and telephone correspondence.  Provides support in planning, scheduling, and organizing routine department activities. Issues purchase orders and receive parts as they are delivered. Makes sure all PO’s are closed or accrued at the end of each month.

Minimum Knowledge, Skills and Experience required:

Education: HS/GED with typing, computer applications and telephonic communications training.

Experience:  Two years of directly applicable customer service support and dispatch experience.  Must be proficient in excel, word, access, email and all office equipment.  Must have excellent telephone etiquette.