About Mary Bridge Children’s

Established in Tacoma, WA in 1955, MultiCare’s Mary Bridge Children’s Hospital has grown into a dedicated comprehensive regional network of health services for children. Serving more than 13 referring hospitals over 9 counties and backed by fully staffed services 24/7, Mary Bridge Children’s Hospital offers and supports primary care, emergency services, inpatient care, outpatient specialty clinics, and a level IV NICU. Top performing and award-winning, Mary Bridge Children’s Hospital & Health Network specializes in meeting the health needs of kids every day.

FTE: 1.0, Shift: Day, Schedule: Monday - Friday 8 hour shifts

Position Summary

The Office Coordinator is responsible for the daily operations and front office functions within the assigned department, and for providing support related to all aspects of office functions. The Coordinator servies as a liaison between patients, physicians, customers and MultiCare, responding to written and oral requests to resolve customers questions, problems, and concerns.

Responsibilities

Coordinates, oversees, and assures the smooth operations and workflow of the office functions, ensuring that patients and the public are treated with respect and in an efficient mannerAnswers telephone, screening calls for urgency, providing assistance, forwarding calls to the appropriate person or area, or recording messages and forwarding to appropriate person for follow upActs as a resource to the staff, resolving issues and provides feedback as needed/requested.Develops and implements procedures and protocols related to front office processes to foster an efficient working environmentMaintains communications and acts as liaison between staff and managementResearches and resolves issues and concerns regarding office operations, functions, and related matters

Requirements

Associates degree preferredOne (1) years of experience in patient access/accountingTwo (2) years of experience in customer serviceDepending on assigned area prior Patient Access Lead experience may be required

Why Mary Bridge Children's?

Mission-driven: Partnering for healing and a healthy future for our patients and the communities we serveAward-winning: Named “Top Children’s Hospital” by the Leapfrog Group in 2022Growing: New free standing children’s hospital opening in 2026Leading research: MultiCare Institute for Research & Innovation partners with our pediatric providers, offering ground-breaking research and clinical trialsEmployee-centric: Named Forbes “America’s Best Employers by State” in 2023Lifestyle: Live and work in the Pacific Northwest surrounded by breathtaking mountain, forest and water viewsExplore our services at marybridge.org

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $22.74 - $32.72 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.