Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As a key partner to the Business Services Director and member of the Office Experience team, you will play a pivotal role in ensuring a welcoming and efficient environment for both staff and visitors. Your primary focus will be to enhance the overall experience of the office while collaborating closely with other members of the Office Services Team.  

This dynamic position seeks a proactive, detail-oriented individual who excels in a team environment and is committed to fostering a positive and engaging workplace atmosphere.

Together, we will drive daily office operations, ensuring a smooth, efficient, and exceptional workplace experience. 

YOU ARE GOOD AT

Proactively greeting & supporting staff & guests while in the Lisbon Capability Center office  Teaming with reception to reserve & track available shared space  Being a key resource for our staff & guests, including:  Providing directions & tips for in the office and greater Lisbon area  Implementing concierge service – including catering and meeting support

 

Maintaining overall appearance of the office:  

Proactively checking conference rooms, communal areas, offices, and workstations often throughout the day to ensure that work areas are clean, and supplies are fully stocked  Monitoring housekeeping for both individual and common spaces  Checking all printers to make sure they are operating and organized, disposing of any confidential material in a timely manner  Acting as a resource during office repairs, liaising with office services team, building & vendors as necessary

 

Supporting office engagement  

Suggest and solicit creative ideas to keep our engagement & events fresh and motivating  Assist with affiliation events, including annual holiday party, summer retreat, offsite meetings and events, internal \"celebrations\" events, etc.   Providing logistics support during office events and manage on-site vendors  Provide support to others planning events (e.g. Cohorts, DEI, Social Committee, etc.)  Act as on-site facilitator for event attendees during office happy hours and client meetings  Partner with Office Service and Engagement Lead on data analysis and management projects monthly  Partner with Office Service and Engagement Lead to continuously update office documents   Coordinate event communication – prepare guest lists and invitations, send confirmations, and track RSVPs  Assist with budget estimates and options to ensure events remain within budget guidelines

 

Catering coordination:  

Ordering catering and setting up food and beverages for numerous office meetings and events  Track catering budgets and invoices  Researching and developing relationships with local XXX caterers 

 

Office supplies:  

Ordering supplies and ensuring appropriate supplies are stocked and organized in shared workspaces

 

Kitchen coordination:  

Maintaining office kitchens, including proactively replenishing all kitchen supplies, food/drinks, etc.  Heavy lifting required which can include large cases of food and drinks; able to use a step ladder  Responsible for overall cleanliness and organization of office kitchens during the day. Ensuring proper maintenance of kitchen equipment and disposal of trash.

 

Conference room coordination:  

Responsible for overall cleanliness of conference rooms and ensuring they have adequate supplies.  Coordinating with meeting organizers & office services team to ensure all meeting needs are met, including catering, furniture arrangement, IT and other room set-up   Good working knowledge of our conference room/meeting technology to support basic IT needs along with ability to troubleshoot common user issues. 

 

Teaming:  

Daily coverage of Reception during lunch, receptionist vacation, and ad hoc breaks   Providing backup to the other members of the Office Services team as necessary, especially on days with multiple internal events or when other team members are out of office  Process and submit expenses monthly  Handle ad hoc tasks and projects as needed

 

In-Office Communication 

Manage and update staff communications via Slack, email, and office signage. Develop clear and engaging messaging for in-office updates, event announcements, and policy changes. Monitor feedback channels and ensure consistent communication flow across teams.

 

Employee Onboarding 

Draft and send welcome emails, ensuring smooth communication throughout the onboarding process. Coordinate and manage onboarding week schedules, including setting up introductory meetings and training sessions. Collaborate with external line management teams to ensure seamless integration and role-specific onboarding. Oversee new hire workspace setup and provide necessary tools and access. 

What You'll Bring

Bachelor’s degree ideal A minimum of 2-4  years of experience in a professional services environment, with a preference for backgrounds in hospitality or events management. Proficiency with Microsoft Office applications, Slack, and Project Management tools Organization, responsiveness, and ability to handle challenges with composure and tactExcellent written and oral communication skills and interpersonal skills A flexible and collaborative team player with a strong customer service mindset  Ability to work effectively in a challenging, fast paced and dynamic environment Strong attention to detail Ability to perform successfully in a fast-paced, intellectually stimulating and service-focused environment Demonstrated strong organizational, interpersonal and teaming skills with capacity to build consensus effectivelyAbility to navigate and work effectively in a global, multicultural setting with individuals across all organizational levels.Commitment to interpreting rules and guidelines to enhance the business while upholding organizational values and culture. 

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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