Dead River Company delivers energy and peace of mind to customers throughout Northern New England and New York with over 1,700 employees and a commitment to our core values of integrity, caring, and excellence. 

The office manager oversees office operations to assure good customer relations, maximum efficiency, quality control and a harmonious working environment. 

Essential Functions:

Recruits for and staffs the office with qualified personnel. Supervises, trains and develops the office staff to ensure a high level of customer service. Holds weekly huddles with team. Assists customers who have questions, problems or complaints that cannot be resolved by Customer Service Representatives. Conducts performance evaluations and completes performance scorecard.  Prepares and submits payroll information and benefit changes for the district. Participates in department head meetings and conducts monthly coaching meetings. Promotes a sense of teamwork and a high standard of professionalism. Gains a thorough knowledge and understanding of computer systems, reports, programs, promotions, human resource issues, and company policies and procedures. May also periodically assist in the development of new district reports and reporting procedures. Provides coaching, training, leadership, coordination and support in areas such as: Employee orientation, employee development, sales involvement, district outings or parties, ergonomics - office safety, workers’ compensation, and annual budgets. Understands state and/or federal laws pertaining to sales and use taxes, sexual harassment, workers’ compensation, payroll, and video display terminal training requirements.

Other Attributes Required:

Strong written and oral communication skills Good judgement and the ability to make decisions Organizational and analytical skills Ability to delegate and follow-up Ability to develop and deliver training modules Strong leadership and coaching skills

Experience & Education:

The Office Manager should have several years of previous experience in a supervisory role in an office environment. A bachelors degree or a combination of education and experience is required.