Overview About Us: A tech-enabled, multi-service healthcare organization, EmpowerMe Wellness is on a mission to improve the lives of seniors. We enrich senior living communities nationwide through our fully integrated on-site therapy, diagnostic, pharmacy, and nurse practitioner services. With a team of more than 3,000 clinicians and professionals, we focus on improving wellness and driving positive outcomes from a place of deep compassion and expertise. Headquartered in St. Louis, Missouri, EmpowerMe has a presence in hundreds of communities across the country. You can find out more about us at empowerme.com. Position Summary: As an Office Coordinator with EmpowerMe you will be responsible handling the day-to-day activities that ensure smooth, efficient business processes and functions. This position requires customer service, planning, organization, and coordination of administrative business operations across company divisions. Responsibilities Essential duties include the following: The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serves as the first impression and welcomes guests at the corporate office Monitors and manages access and visitors logs for the corporate office Responsible for preparation and dissemination of daily reports used by executive leadership team. Serves as intermediary between patients, vendors, and other outside sources related to questions and concerns and direct these to the appropriate department. Responsible for answering corporate office general inquiry calls, acting as a general directory and information resource. Assists callers with information or by forwarding to correct department. Provides input for improving and streamlining current procedures and become actively involved in the planning and implementation of new processes and procedures. Creates documentation to support new procedures. Performs regular inventory and coordinates ordering and distribution of office supplies, clinic supplies, information technology equipment and handles issues concerning items received. Coordinates with IT department on the assignment and logging of all information technology devices to appropriate users, as well as assisting in reassigning devices when necessary. Prepares outgoing mail, manages corporate faxes, and coordinates shipping of packages. Organizes and distributes incoming mail and other office packages to the appropriate recipients. Addresses and schedules general office, technology, maintenance, and repair items when necessary. Assists with daily and weekly data entry and tracking with the corporate office and the field teams Assists with preparation of other clinical and administrative reports as needed. Participates in the coordination and planning of new start community tasks. Establishes new hire workstations and ensures all equipment is functional and user accounts are active. Responsible for the overall organization, supply stock, appearance and manages the cleanliness of the corporate office. Assists with the development of and communicates all company office policies. Assists in scheduling and planning corporate meetings, trainings, luncheons, celebrations, and events. Maintains intra-office communication boards and notices Performs other duties as assigned Qualifications Qualifications, Education and/or Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. 3 years of professional office experience OR 3 years of customer service experience and High School diploma or GED. Professional office experience – may come from a variety of areas, but a background in healthcare is preferred. Must exhibit a very high level of thoroughness & detail orientation. Goal and result-oriented, as well as self-motivated with a sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems. Must possess superior analytical, project management and organizational skills. Excellent communication and interpersonal skills required. Must have the ability to work in a fast-paced environment, remain calm in stressful situations, to be flexible, to work well with many interruptions and have skill in multi-tasking. Must exhibit and promote a high level of customer service, hospitality, curiosity and friendliness towards all clients, visitors, coworkers. Quickly adapts to change and takes a proactive approach to problem solving. Basic knowledge and understanding of HIPAA. Ability to analyze, interpret and draw inferences from research findings and prepare reports. Database management skills including querying, reporting, and document generation. Computer Skills: Proficiency in Internet browsers (e.g., Explorer, Chrome, Fire Fox), as well as proficient knowledge of Microsoft Office programs: Outlook, Excel, Word and Publisher applications. Work Environment & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit at a desk and work on a computer; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to lift 50 pounds at a time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.