SUMMARY

The Office Manager is responsible for the daily store office procedures (RBO, cash counting, Human Resources/Payroll) with a high level of accuracy, honesty, and integrity. The Office Manager is involved in the training of Office Associates. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Retail Billout (RBO)

Reconciles DSD Receiver invoices with IMS and NFI Data TransferRecaps Weekly DSD Receiver invoices and send to NFI Support CenterFollows up on DSD invoice cost discrepanciesPrints and sorts Supervalu retailer invoicesReconciles vendor invoice statements for end of monthReviews and verifies weekly Perishable Department invoice logs with department invoices for accuracy.Sends appropriate invoices and GPA Report to Support CenterMaintains invoice filing system per company policyFiles invoices not sent to NFI Support Center 

Bookkeeping

Responsible for company assets including safe funds, bank deposit, and cash accountabilityTenders and balances register tills dailyMaintains Customer Charges and Over/Short LogsMakes daily bank and Solutran depositsBalances store safe funds dailyPrepares bank change order for store safeCompletes OCR and store envelopeActivates and orders lottery ticket machine and lottery ticket change outPrepares on-hand lottery ticket inventory and sends to NFI Support Center monthlyOrders and maintains inventory of postage stamps and garbage stickersBalances and maintains Tidel system and equipment (Tidel stores only)Balances and reconciles Restaurant registersMaintain ATM, fill with money, receipt paper, and clean.

Human Resources/Payroll

Submits Associate Status Forms (new hires, rate changes, personal information, terminations, tax changes, department/job changes, transfers, etc.) by 3 p.m.Assists with Associate Payroll issuesMaintains Store payrollRuns Missed Punch ReportEnters Time Card Corrections and requests for time off not entered on scheduleRuns OT reports for Department Managers and Store DirectorRuns Labor Reports (actual vs. budget) for Store DirectorRuns Associate Review List for Store DirectorPulls Associate information as requested by Store DirectorRuns Birthday lists for Store DirectorRuns Tip Report for payroll departmentMaintains Associate personnel filesMeets with eligible Associates on Insurance and send completed paperwork to NFI Benefits DepartmentAssists Human Resources Department with Human Resources related tasks. 

Other Responsibilities

Delivers superior guest service and ensure absolute customer satisfactionLearns and uses the GUEST programGreet Customers. Be sincereUse a smile. Project a friendly mannerEngage the customer in casual conversationShow respect toward customers purchasesThank themCashiers at registers or Customer Service Desk during busy timesAnswers incoming phone calls using proper phone etiquetteHandles software and hardware equipment issuesFills in for the Customer Service Manager as neededSorts and delivers mailSends store mail to NFI Support CenterSupervises, schedules, and trains Bookkeeping/Office AssociatesWork within company programs, policies and proceduresFollows safety policies and procedures; is a safety role modelOther duties assigned 

KEY ATTRIBUTES

Customer service skillsGenuineCommunication skillsHonest/IntegrityMoney handling skillsDetailed and organizedMath/Computer SkillsLeadership SkillsHigh energy level 

SUPERVISORY RESPONSIBILITIES

Responsible for the overall direction, coordination, and evaluation of this unit. Directly supervises non-supervisory associates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Training Associates; planning, assigning, and directing work.Appraising performance; rewarding and coaching Associates.Addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED)Or one to three months related experience and/or training;Or equivalent combination of education and experience. 

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, associates, customers, and the general public. 

MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication), percentages and sales per associate hour.

CERTIFICATIONS, LICENSES, REGISTRATIONS

There is no required certifications, licenses, or registrations 

RECOMMENDED EQUIPMENT

Slip resistant shoes with closed toe and heelLadderStepladder10 key calculatorComputerUniform per store policy 

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

StandWalkUse hands to finger, handle, or feelReach with hands and armsStoopKneelCrouchCommunicate with associates and customersLift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

SitClimbBalanceLift and/or move up to 25 pounds           

Occasionally (Less than 1/3 of the time)

Overhead liftingCrawlLift and/or move up to 50 pounds

Vision

CloseDistancePeripheralDepth perceptionAbility to adjust focusAbility to distinguish colors 

WORK ENVIRONMENT 

Occasionally

Risk of electrical shockChemicals while cleaning

Noise Level

Moderate 

PAY RANGE (depends on industry experience)

       $17 up to $20/hour (IL Locations Only)

BENEFITS (eligibility based on full-time/part-time status)

Medical, Dental, and Vision InsuranceFlexible Spending Accounts (Medical and Dependent Care)Life InsuranceVoluntary BenefitsPaid Time OffRetirement PlansEmployee Assistance Program

 

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location