Responsible for all day-to-day operational activities within the practice.  Facilitates a team effort in the delivery of superior patient experience.  Creates a highly functional, engaged team. Assumes the responsibility for the risk management of the practice.

 

ACCOUNTABILITIES 

Manages patient access to meet practice revenue/encounter and customer service targets. Maintains practice overhead to established financial target Manages and maintains reports, participating/coordinating benchmarking and data collection to support quality, service, risk and medical expense reduction. Supervises, directs and oversees responsibilities and duties of office staff to ensure productivity and efficiency of office.  Ensures that staff understands and follows established policies and procedures.  Implements, defines and supports policies and procedures in the practice with appropriate approvals. Supports academic integration by incorporating Learners into the Practice environment. Establishes and maintains accurate recordkeeping and filing systems to include HR, payroll, billing, purchasing, AP, clinical and operational requirements.  Communicates changes to physicians and employees in a timely fashion. Prepares purchase orders and AP requests.  Responsible for maintaining supplies, inventory and ordering processes.  Reviews and approves supply and service purchases as per protocol. Schedules office staff and verifies hours worked.  Monitors and approves overtime and ETO for all employees.  Approves payroll hours as per protocol.