Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare network Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionThe role is responsible for the organization and coordination of office operations procedures and resources to facilitate organizational effectiveness and efficiency Provides day to day operational technical and problem solving leadership on administrative matters including but not limited to patient flow office operations customer service health insurance billingcoding requirements and EMR functionality and utilization Supervises the administrative and clinical staff and practice operations including scheduling work flow service delivery and employee performanceModels the efficient operation of the unit by scheduling and assigning work resolving processing problems collecting data to monitor progress and carrying an assigned workload or filling in as necessaryDevelops and maintains office departmental budgets and KPIs Key Performance IndicatorsEffectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures monitoring progress and shifting resources to meet changing needsImplements and monitors departmental goals and objectives for the work groupAnalyzes needs and develops recommendations in order to align with the strategic direction of the organizationInsures that all staff members communicate and interact with patients in a courteous respectful and businesslike mannerHolds staff accountable for customer service standards intercedes and takes appropriate action when incidents occurImplements individual performance expectations and completes all aspects of employee performance appraisals and reviewsInterviews candidates and makes hiring decisions Orients new hires and provides on going training and education to staff utilizing in house documented office and clinical policies and proceduresHandles employee performance and disciplinary issues participates in counseling sessionsdisciplinary actions and involves Practice Director as necessaryCoaches employees to be successful in contributing to the achievement of individual and work group objectivesMaintain and adjust staff schedules to compliment practice provider schedules Processes time workedattendance into Kronos for office staff Manages and coordinates vacation and personal time off to insure minimum disruption of practice operationsMaintains effective positive customer service relationships by responding to customer needs resolving conflicts and educating employees on customer service Effectively and continually communicates with the staff management and customers to facilitate the flow of information necessary to the success of the employees and the work groupPromotes teamwork within the practice through timely and collaborative communication with medical staffActively seeks opportunities to model teamwork through collaboration both within and outside the work group in support of the organizations objectivesConducts monthly staff meetings to discuss issues concerns improvement initiatives and promote teamworkMaintains office equipment orders supplies and maintains inventoriesInsure that all work areas are organized and that all areas especially patient care area are cleaned and maintainedMay contribute to the outcomes of the defined function by performing the work of the function as requiredPerforms other related duties in support of efficient department operationsWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticuts most comprehensive healthcare network Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between Our physician led medical group enjoys an excellent reputation with patients and the medical community offering primary care urgent care and more than different specialtiesJob DescriptionThe role is responsible for the organization and coordination of office operations procedures and resources to facilitate organizational effectiveness and efficiency Provides day to day operational technical and problem solving leadership on administrative matters including but not limited to patient flow office operations customer service health insurance billingcoding requirements and EMR functionality and utilization Supervises the administrative and clinical staff and practice operations including scheduling work flow service delivery and employee performanceModels the efficient operation of the unit by scheduling and assigning work resolving processing problems collecting data to monitor progress and carrying an assigned workload or filling in as necessaryDevelops and maintains office departmental budgets and KPIs Key Performance IndicatorsEffectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures monitoring progress and shifting resources to meet changing needsImplements and monitors departmental goals and objectives for the work groupAnalyzes needs and develops recommendations in order to align with the strategic direction of the organizationInsures that all staff members communicate and interact with patients in a courteous respectful and businesslike mannerHolds staff accountable for customer service standards intercedes and takes appropriate action when incidents occurImplements individual performance expectations and completes all aspects of employee performance appraisals and reviewsInterviews candidates and makes hiring decisions Orients new hires and provides on going training and education to staff utilizing in house documented office and clinical policies and proceduresHandles employee performance and disciplinary issues participates in counseling sessionsdisciplinary actions and involves Practice Director as necessaryCoaches employees to be successful in contributing to the achievement of individual and work group objectivesMaintain and adjust staff schedules to compliment practice provider schedules Processes time workedattendance into Kronos for office staff Manages and coordinates vacation and personal time off to insure minimum disruption of practice operationsMaintains effective positive customer service relationships by responding to customer needs resolving conflicts and educating employees on customer service Effectively and continually communicates with the staff management and customers to facilitate the flow of information necessary to the success of the employees and the work groupPromotes teamwork within the practice through timely and collaborative communication with medical staffActively seeks opportunities to model teamwork through collaboration both within and outside the work group in support of the organizations objectivesConducts monthly staff meetings to discuss issues concerns improvement initiatives and promote teamworkMaintains office equipment orders supplies and maintains inventoriesInsure that all work areas are organized and that all areas especially patient care area are cleaned and maintainedMay contribute to the outcomes of the defined function by performing the work of the function as requiredPerforms other related duties in support of efficient department operationsBachelors Degree andor appropriate certification preferred years experience in a medicalsurgical practice requiredPrevious managementsupervisory or leadership experience preferred year of Pediatric Primary Care Office Management PreferredEpic experience preferredStrong communications skills and experience in a leading role requiredAbility to improve quality and productivity by identifying improvement opportunitiesKnowledge and behaviors required to meet age specific patient needs eg Pediatrics Adolescents and Geriatrics preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentBachelors Degree andor appropriate certification preferred years experience in a medicalsurgical practice requiredPrevious managementsupervisory or leadership experience preferred year of Pediatric Primary Care Office Management PreferredEpic experience preferredStrong communications skills and experience in a leading role requiredAbility to improve quality and productivity by identifying improvement opportunitiesKnowledge and behaviors required to meet age specific patient needs eg Pediatrics Adolescents and Geriatrics preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your moment