Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.  

 

Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.  Greets patients and visitors in a friendly and courteous manner always facing forward with attention on the patient/visitor. Answers telephone within three rings using good customer service skills to ascertain the nature of the call as needed. Uses proper telephone etiquette when receiving and transferring calls; speaks clearly and concisely.  Exercises tact and diplomacy. Maintains confidentiality in talking with patients, upholding policies, and setting an example. Approves PTO for Providers/Staff Handles Customer complaints as appropriate Review financials with providers and AVP monthly. Review daily, monthly, quarterly insurance/billing reports. Leads teams with Service Excellence, meeting Operational Budget Goals, and Daily Huddles Handles Human Resources issues with staff appropriately, hire staff, terminate staff with AVP, and completes PEP process when needed.  Oversee training of New Employees Assists Providers with CME, Onboarding, White Coats, Boards, Greenlight, Meetings, and license. Creates on-call Schedule for locum company and process payment. Creates Call Schedule for providers. Review, optimize, monitor all processes in office. Round on employees/waiting room as indicated by Service Excellence Report any defects/anomalies to AVP immediately. Monitor CLIA, Shred, Hazardous waste usage, equipment, license.  Set appropriate goals and discuss with AVP. Expectations are each Office Manager to be a leader in McLeod organization. Demonstrates a willingness to perform the duties of other department personnel when workload requires.

 

 

Job Requirements

Qualifications /Training:

Basic knowledge of computer input required.

Must be able to perform basic clerical functions.

Comprehend medical terminology.

Good spelling and number skills required.

Clear, concise voice required.

 

Licenses/Certifications/Registrations/Education:

Minimum of a High School Diploma/GED from an accredited school required