Adult Outpatient Programs provide the least restrictive level of care where adults may receive clinical interventions aimed at decreasing existing signs and symptoms. Outpatient treatment focuses on recovery, problem resolution, symptom reduction, stabilization and/or prevention of movement to a higher level of care. Treatment varies widely and depends upon the consumer’s presenting symptoms.
ResponsibilitiesOffice professionals work in an outpatient, clinical setting and are responsible for daily reception duties such as fielding phone calls from consumers, verifying insurance, collecting co-pays, and scheduling and re-scheduling appointments; assisting with posting to and collecting on consumer accounts; and assisting with other administrative duties as assigned.
General Responsibilities:
Greets all consumersCancels and re-schedules appointments as necessaryHave consumers sign inAnswers telephoneReceives consumer requests for appointments/information and changes.Records all telephone messages accurately and transfers to appropriate person timelyHandles routine requests from cliniciansKeys in no shows dailyDirects consumers to appropriate waiting areaHandles unscheduled consumers.Requests consumers chart from medical recordsNotifies appropriate clinician of consumer’s arrivalSchedules return appointments.Reviews DSR for appointment informationReviews clinician’s schedule and assigns appointment timeGives consumer appointment card with next scheduled appointmentProtects and maintains the confidentiality of all records and patient information.May perform Quality Assurance ProcessCompletes administrative review audits as necessaryMakes copies, faxes documents and performs other related clerical duties as neededAdheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients.
Additional job duties depending on location may be as follows:
Verifying InsurancePassing out prescriptions from the doctor to the ConsumerAssists with the patient assistance pharmacy forms as needed, which includes communicating with the Consumer regarding proof of incomeCollecting Co-PaymentsPosting Payments to Consumers accountWrite the consumer a receipt for payments taken.Preparing deposits to be taken to Finance and Accounting.Enter Billing for various programs as needed.Entering information into AvatarAssist Consumers in receiving compensation for travel from Medicaid when neededCompletes Admissions, Discharges, and Transfers as neededCoordinate appropriate services for consumers in CrisisPass out Daily DSR reportsTaking Verbal orders to be signed by various medical staffMay perform relief for other staff membersAssists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirementsMonitors dictation and transcription servicesFiles and locates charts for clinicians as needed
Supervision and Consultation:
Seeks supervision and consultation as neededAccepts and employs suggestions for improvementActively works to enhance skills
Courteous an respectful towards consumers, visitors and co-workers:
Treats consumers with care, dignity and compassionRespects consumers’ privacy and confidentialityWorks in a cooperative manner with other AltaPointe employeesAssists consumers and visitors as neededPersonal values don’t inhibit ability to relate and care for othersIs sensitive to the consumer’s needs, expectations and individual differencesIs gentle and calm with consumers, families, and others as appropriate
Administrative and Other Related Duties as assigned:
Actively participates in Performance Improvement activities.Actively participates in AltaPointe committees as required.Completes assigned tasks in a timely manner.Follows AltaPointe policies and procedures.Attends appropriate in-service training and other work- shops offered by AltaPointe.
Physical Requirements:
There is occasional standing and walking which are in bursts of 5-10 minutes.Sitting is constant at the front desk during the shift.Frequently lift 3-5 pounds to handle consumer charts throughout the day, and usually not handling more than 2-3 charts at a time.Light grasp is needed while handling consumer charts and to open doors, done frequently.Fine manipulation and dexterity to handle paperwork in charts, writing, computer keyboarding and/or entry, mouse usage, phone usage, and using key pad on security door is frequent.Any other duties that are assigned by supervisor. QualificationsHigh school graduate or equivalent.
Must be 23 years of age or older; has and maintains a valid Alabama driver’s license with a good driving record and must have proof of current liability insurance.