Nashville, TN, US
8 days ago
Office Service Associate

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Key Responsibilities\n\nCustomer Service & Reception: \nMaintain a functional, staffed customer service area.\nProvide reception coverage and manage client interactions, including handling difficult customers\nMailroom & Office Support: \nPerform all mailroom functions (sorting, distributing, and handling mail) and assist with office services like copy requests and work tickets, especially during breaks or coverage.\nEquipment & Facility Management: \nEnsure proper operation and maintenance of office equipment, report issues, and oversee general kitchen\/pantry appliance upkeep.\nCoordinate repairs for plumbing, refrigeration, or other facility needs.\nBackup & Flexibility: \nAct as a backup for all staff functions, adapting to changes in duties and coverage as needed.
Key Responsibilities:
\u2022 Provide reception support for the Nashville WPX team and multiple WMG properties.
\u2022 Schedule and monitor the completion of maintenance service requests.
\u2022 Track workload via ServiceNow tickets for email, phone, and verbal requests.
\u2022 Maintain kitchen supplies and inventories; submit weekly requests.
\u2022 Keep conference rooms, copy areas, and pantries clean and organized; ensure corridors and freight areas are debris-free.
\u2022 Assist with in-house moves, including packing, relocating personal belongings, and distributing keys.
\u2022 Prepare new offices with furniture and nameplates.
\u2022 Manage furniture installations, removals, repairs, and office painting coordination.
\u2022 Perform hands-on tasks, such as assembling furniture, rearranging offices, and hanging pictures.
\u2022 Support executive meetings and events by setting up rooms, furniture, food, and beverages. Assist with event logistics like staging and equipment setup.\n\n

Qualifications:\n\nHigh School diploma or GED equivalent required.\nAbility to lift up to 50 lbs.\n1 to 2 year experience with customer service.\n1 to 2 years experience in the corporate environment.\n1 to 2 years experience in building services.\nProficiency in MS-Office: Word, Excel, Outlook, and Power Point.\nAbility to appropriately handle confidential and highly sensitive material.

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