Job Title

Office Services Associate (Reception)

Job Description Summary

This position embodies an exceptional customer service experience to the client/colleague/end user in a corporate environment for a global professional services firm. Engage at the appropriate level to support contracted service lines to include Reception duties, mail, print (MFD troubleshooting and maintenance), hospitality, facilities and audio/visual. Pick up and deliver copy jobs, faxes, and packages.

Job Description

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:Delivery and pick up USPS and accountable mail (Fed Ex, UPS, DHL, messenger and other incoming packages throughout floors to and from mailroom-Deliver print work as neededProcess all outgoing USPS and accountable mailKeep inventory of all supplies in mail areas-includes USPS and accountable mailAssist and notify end users of mail and shipping protocolsAudit and update mail lists as neededSupport confidential document shredding in accordance with stated policyArrange and maintain conference rooms for meetings, lunches, and various eventsMaintain inventory of all office supplies (general supplies, paper, toner, etc.)Prepare large volume print requests and finishing to colleague specificationsQuality check all print work to ensure accuracyUse of high speed MFD’s (multi-function devices)Provide service, colleague support and 1st level maintenance for MFD’sMonitor office for facilities related issues such as lights outages, carpet stains, wall damage, etc. and report accordinglyEnsure pantries have adequate supplies and replenish as neededMaintain coffee and ice machinesDistribute firm wide distributions as needed; desk dropsPost client signage as requested in designated areasClean and make ready workstations/offices for new hiresArrange conference rooms as needed for meetings to include beverage and food set-upsCover reception desk as needed for both breaks and PTO coverageOrder food for meetings as requestedClean conference rooms following meetingsCollect glass and dishware, load, wash and return items to designated floor locationsOrder vending machine supplies as neededStock vending machines with products as neededClean out refrigerators and microwaves weekly or as neededMonitor clean desk policy for complianceFirst level audio/visual equipment check prior to scheduled meeting time, utilize established checklistReport issues with audio/visual equipment to ensure quick resolutionAssist other OSA’s as needed to meet demandWork overtime as needed to assist with special projectsGreet all client employees, candidates, visitors and customers.Reinforce client’s badge policy by having all client employees that do not have their access badge to sign in before buzzing them through; additionally, ensure that all clients, visitors, and contractors sign in, show proper ID if needed, and are assigned a visitors badge.Contact client employees to announce their visitors so they can be escorted to the proper person/location.Book conference rooms for meetingsAdvise visitor which conference room they will be in.Make appropriate travel arrangements, when requested (taxi, shuttles or car service to airports, hotels, restaurants, and train station).Provide directions to and from the client campus, when needed.Answer phones and direct all calls accordingly.Inform visitors of where the lavatories are and allow them access through the doors.All duties as assignedMust assist in supporting all service lines in addition to primary role

#INDCWS

JOB REQUIREMENTS & QUALIFICATIONS:Able to lift 50-75 lbs.   General knowledge of audio/visual equipment     High school diploma or equivalent (GED)Copier/fax/FedEx/postage machine knowledgeBasic computer skills

                                                                                                       

SPECIAL SKILLS:Ability to multi-task and prioritize             Good interpersonal skillsExceptional customer service skillsExceptional verbal and written communication skills           Exceptional organizational skills              Ability to work independently with minimal supervision                       Admirable punctuality/attendance record

C&W Services is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.