Office Services Coordinator Job ID 195682 Posted 27-Nov-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service, Project Management Location(s) North Reading - Massachusetts - United States of America **Office Services Coordinator – On-site North Reading, MA** **JOB SUMMARY** Provides administrative and liaison support to department(s) and office location(s). Provides support for reception and guest services, mail services, phone, meeting rooms and location services. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Receives and directs incoming communications to appropriate personnel via email and client-based software channels. Maintains client- based software applications for assigned locations. Greets and announces clients, applicants, tour groups and visitors. Follows security and client procedures for recording employees, guests, suppliers and other visitors, daily. Assists security with employee badging process. Arranges escorts as needed. Issues visitor passes and validates parking access. Assists with EV charging station access. Manages fitness center access. Assists with scheduling and preparing meeting and conference rooms for internal and external requestors. Coordinates setup of conference/meetings rooms for outsourced specialty functions like outsourced fitness classes. Arranges video and/or web conferencing as needed. Delivers catering and provides support as needed Coordinates and manages outsourced fitness classes and occasional client specific social events Performs general clerical duties associated with distributing office packages and mail as required. Uses tracking systems to record inbound and outbound courier, freight and mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries. Orders supplies and other commonly use items for the locations, such as office supplies, equipment toner, printer paper, freight and shipping supplies etc. Stock areas as needed Maintains neat appearance in reception area and manages the lost and found process Maintains a file of services including transportation sources, accommodations, and referral contacts. May arrange convenience services for guests such as transportation. Performs other duties as assigned. **SUPERVISORY RESPONSIBILITIES** No formal supervisory responsibilities in this position. **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **EDUCATION and EXPERIENCE** HS Diploma or GED required. 3 years of Front Desk, Concierge, customer service or other hospitality experience is preferred. **CERTIFICATES and/or LICENSES** None. **COMMUNICATION SKILLS** Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation. **FINANCIAL KNOWLEDGE** Ability to calculate simple figures such as percentages. **REASONING ABILITY** Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. **OTHER SKILLS and/or ABILITIES** Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs. **SCOPE OF RESPONSIBILITY** Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)