Job Title

Office Services Working Supervisor

Job Description Summary

This position embodies an exceptional customer service experience to the client/colleague/end user in a corporate environment for a global professional services firm. The On-Site Supervising Operating Associate’s primary focus is building relationships with our client while providing important office services support. In this position, you will be responsible for overseeing Mail/Copy/Print services and other office related tasks. To help you thrive, we provide a detailed onsite training program, an excellent support structure and a comprehensive benefits package.

Job Description

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Supervisory Functions:

Supervise Office Associates

Train staff in work procedures and equipment operation.

Assist with new employee orientation.

Ensure all employee training (new hire, monthly cross training, etc.) is performed and standard.

Administer employee discipline.

Administer employee reviews and performance improvement.

Resolve staff interpersonal conflicts.

Maintain records and files.

Prepare and write reports.

Conduct periodic quality audits.

Maintain volume activity metrics.

Copy Center / Mail / /Reception/Facilities/Office Services Functions:

Execute high volume copy machines and performs binding and finishing work.

Ensure convenience copiers are working properly, checking for quality via daily inspections. Clear paper jams and informs technicians of specific problems.

Perform all repair service on customer copier equipment.

Maintain records for management reports and inventories of supplies needed.

Distribute office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

Calculate charges for jobs performed and maintains some billing logs.

Respond to and coordinates all service calls required by customer.

May perform filing duties in conjunction with specific customer requests.

Report all facilities issues to building management or client vendor.

Schedule/Coordinate preventative maintenance and repair work for the office.

Submit vendor invoices and create Purchase Orders for all work performed.

Greet all visitors in a courteous and professional manner, and ensure all inquiries are managed appropriately. 

Advise/direct visitors of which conference room there meeting will take place

Inform all visitors of where restrooms and beverage location are located

Enter guest names into building’s visitor application.

Contact clients to announce their visitor’s arrival so they can be escorted to the proper person/location.

Coordinate scheduling for conference rooms in reservation system, including audio visual equipment, catering (via email), room layout, signage, etc. Enter associated work orders into internal ticketing systems.

Contact clients to obtain specs for meeting room configurations

Enter room reservations and food orders into various ticketing systems as appropriate.

Answer phones and direct all calls accordingly.

Utilize internal applications and follow up with callers regarding requested information. 

Complete daily morning am and pm floor checklists. 

Perform daily conference room checks and enter data into analysis document.

Must assist in providing services in all service lines in addition to primary role.

Other duties, as assigned.

#INDCWS

JOB REQUIREMENTS & QUALIFICATIONS:

The ideal candidate will have basic Microsoft Office skills, a High School Diploma, or equivalent education.

Three years of experience in Office Services / Mailroom supervisory role.

Related Print/Copier/fax/Mail/FedEx/postage machine knowledge

Must be able to lift up to 50lbs.

SPECIAL SKILLS:

Ability to handle multiple tasks

Exceptional customer service skills

Attention to detail

Good interpersonal skills

Excellent organizational skills

Outstanding punctuality/attendance record

Excellent driving record

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $24.00 - $24.00

C&W Services is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.