Office Specialist 2
Portland State University
Position Announcement Position Details Proposed Start Date 09/16/2024 Classification Title Office Specialist 2 Working Title Office Specialist 2 Department 257001 - CEP CEPE Continuing & Profssnl Educ Position Number D91145 Representation OP - SEIU/OPEU Local 503 Position FTE 1 End date, if applicable Position Summary Brief Description of PSU/School/Dept The Center for Executive and Professional Education (CEPE) is a self-support unit of Portland State University that provides non-credit, professional education for working professionals and custom training for organizations :https://www.pdx.edu/professional-education/ Position Summary The purpose of this position is to perform overall customer service for the center and provide marketing and administrative support as follows:
Provide optimal service to internal and external CEPE customers including responding to inquiries via email, phone, and chat; seek ways to improve the overall CEPE experience for all stakeholders. Provide oversight of CEPE marketing by managing email and social media campaigns and designing digital assets for all digital advertising. Provide administrative and systems support by assisting with website content management, improving data management and workflows in the CRM system, and providing administrative assistance as needed.
Minimum Qualifications from Classification Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR
An Associate’s degree in Office Occupations or Office Technology; OR
Graduation from a private school of business with a Certificate in Office Occupations or Office Technology AND one year of general clerical experience.
Note:
College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis. Additional Minimum Qualifications for this Position Strong organizational, project management, and problem-solving skills. Proficiency with general office technology, including Google Suite Effective and respectful communication, a high degree of responsiveness and transparency. Ability to remain calm in a fast-paced, customer facing environment. Excellent customer service skills and positive, professional interaction. Ability to collaborate constructively with team members to accomplish shared outcomes. Receptiveness to feedback and commitment to continual improvement. Preferred Qualifications Bachelor’s degree Experience with Adobe Creative Suite, Hubspot, Destiny, and Canvas Experience working within a university professional or continuing education unit Flexible and quick to adapt to change Attention to detail, especially in writing Demonstrated experience supporting a team in a professional office setting Key Cultural Competencies Creates an environment that acknowledges, encourages and celebrates differences. Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds. Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement. Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct. Environmental Stewardship Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals. Work Days/Hours Monday - Friday, 8:00 am - 5:00 pm Total Compensation Range & Benefits Statement The starting salary rate for this position will be between $18.57 and $20.15 per hour.
PSU’s excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universities :https://www.pdx.edu/human-resources/benefits-psu Application Instructions Additional Information Additional Application Instructions (deadlines, etc.) Please list the names, telephone numbers and email addresses for three professional references. Background Check Required Yes If you have questions Please email the Center for Executive and Professional Education (CEPE) at cepe@pdx.edu Search Details Posting Close Date Application screening begins 08/12/2024 Supplemental Questions
Provide optimal service to internal and external CEPE customers including responding to inquiries via email, phone, and chat; seek ways to improve the overall CEPE experience for all stakeholders. Provide oversight of CEPE marketing by managing email and social media campaigns and designing digital assets for all digital advertising. Provide administrative and systems support by assisting with website content management, improving data management and workflows in the CRM system, and providing administrative assistance as needed.
Minimum Qualifications from Classification Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR
An Associate’s degree in Office Occupations or Office Technology; OR
Graduation from a private school of business with a Certificate in Office Occupations or Office Technology AND one year of general clerical experience.
Note:
College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis. Additional Minimum Qualifications for this Position Strong organizational, project management, and problem-solving skills. Proficiency with general office technology, including Google Suite Effective and respectful communication, a high degree of responsiveness and transparency. Ability to remain calm in a fast-paced, customer facing environment. Excellent customer service skills and positive, professional interaction. Ability to collaborate constructively with team members to accomplish shared outcomes. Receptiveness to feedback and commitment to continual improvement. Preferred Qualifications Bachelor’s degree Experience with Adobe Creative Suite, Hubspot, Destiny, and Canvas Experience working within a university professional or continuing education unit Flexible and quick to adapt to change Attention to detail, especially in writing Demonstrated experience supporting a team in a professional office setting Key Cultural Competencies Creates an environment that acknowledges, encourages and celebrates differences. Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds. Seeks opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement. Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct. Environmental Stewardship Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals. Work Days/Hours Monday - Friday, 8:00 am - 5:00 pm Total Compensation Range & Benefits Statement The starting salary rate for this position will be between $18.57 and $20.15 per hour.
PSU’s excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon Public Universities :https://www.pdx.edu/human-resources/benefits-psu Application Instructions Additional Information Additional Application Instructions (deadlines, etc.) Please list the names, telephone numbers and email addresses for three professional references. Background Check Required Yes If you have questions Please email the Center for Executive and Professional Education (CEPE) at cepe@pdx.edu Search Details Posting Close Date Application screening begins 08/12/2024 Supplemental Questions
Required fields are indicated with an asterisk (*).
* Please tell us about a time you went above and beyond what was expected of you to help a customer.(Open Ended Question)
* How did you first find out about this position? PSU Website Indeed.com HERCJobs Urban League of Portland Hispanic Metropolitan Chamber Oregon Employment Department Social Media Person Referral Career Builder Glass Door Other - Please describe in the next Question If you selected Other, please describe.(Open Ended Question)
Applicant Documents Required Documents Cover Letter Resume Professional References Optional Documents
Confirm your E-mail: Send Email
All Jobs from Portland State University