Job Summary:
We are seeking a highly organized and proactive individual to join our team. This role is critical to ensuring efficient operations and seamless support across our Connecticut client locations, including East Hartford and Windsor Locks. The ideal candidate will oversee work order management, timekeeping, and administrative support while maintaining excellent communication with internal teams and clients.

Essential Duties and Responsibilities:

Assign, create, and manage work orders, ensuring timely completion and accurate closure. Log and report inspections as needed. Record and communicate employee call-ins to appropriate supervisors. Serve as the primary point of contact for on-site HR tasks, including timekeeping and employee assistance. Screen and direct incoming work orders to the appropriate personnel. Dispatch employees to service areas as needed. Provide direct support to the Regional Manager in Connecticut for operational and administrative tasks. Collaborate with the billing team to ensure accurate invoicing. Performs other duties as assigned.

Knowledge, Experience, and Skills Requirements:

High school diploma or GED required. Minimum of 2 years’ experience in dispatching or a similar role. Proficiency in Microsoft Office Suite and familiarity with work order systems. Strong written and oral communication skills in English. Demonstrated skills in objective problem-solving and decision-making. Strong interpersonal skills and the ability to work collaboratively in a dynamic environment. Must successfully pass a background check.

Working Conditions:

Must be able to stand, push, pull, bend, kneel, and stretch for extended periods of time. Ability to lift up to 25 lbs. Role is based at the East Hartford client site, with occasional travel to other Connecticut locations.

Preferred Qualifications:

Previous experience in administrative support or HR-related tasks.