Office Manager position overseeing the front offices at 3 McCullough-Hyde Physical Therapy & Rehabilitation Offices and serving as the administrative assistant to the Manager of Rehab Services.
Job Overview
Under the direction of the department manager, this position is responsible for the day-to-day operations of the clerical area, to facilitate high quality services and to provide support to patients, physicians, families and other departments. This is accomplished by having appropriate staffing levels to cover the service, equipment that is good operating condition, and the necessary supplies. This position is responsible for quick and accurate access to patient information and securing all diagnostic legal files. This position has direct supervision of staff, provides timely feedback and evaluates staff on their performance. This position is a working supervisor and needs to be proficient in problem solving and in the use of EPIC. This position is responsible for understanding and enforcing HIPAA and corporate compliance.
Job Requirements
High School Degree
3-4 years experience in a related field
Job Responsibilities:
Other Job-Related Information
Working Conditions
Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Rarely
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Sitting - Consistently
Standing - Rarely
Stooping - Rarely
Talking - Consistently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
•Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
•Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
•Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
•Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
•Offer patients and guests priority when waiting (lines, elevators)
•Work on improving quality, safety, and service
Respect: ALWAYS…
•Respect cultural and spiritual differences and honor individual preferences.
•Respect everyone’s opinion and contribution, regardless of title/role.
•Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
•Value the time of others by striving to be on time, prepared and actively participating.
•Pick up trash, ensuring the physical environment is clean and safe.
•Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
•Acknowledge wins and frequently thank team members and others for contributions.
•Show courtesy and compassion with customers, team members and the community