At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. 
 
If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.

In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

Location:

Washington - 239 Hurffville-CrossKeys Road

Employment Type:

Employee

Employment Classification:

Regular

Time Type:

Full time

Work Shift:

1st Shift (United States of America)

Total Weekly Hours:

40

Additional Locations:

Job Information:

*Candidates must have at least 2 years of Supervisory experience to be considered.

Job Summary:

Provides day-to-day oversight of office operations and staff.   Point person for all requests, researches a variety of information and responds accordingly.  Prepares reports and presentations.  Responsible for ensuring patient satisfaction and employee satisfaction by resolving or directing issues appropriately.  Assign and monitor clerical and administrative responsibilities for the front desk staff.  Provide orientation and training to new employees. 

Position Responsibilities

Responsible for managing, hiring and retention of office staff, including training, coaching and development and ensuring that all staff members are performing to procedure and STAR standards.  Coordinates and monitor work flow. Ensure that results are measured against standards, while making necessary changes along the way. 

Responsible for smooth day-to-day operation of the administrative offices.   Maintains office services by organizing office operations and procedures; preparing payroll; correspondence; reviewing and submitting supply requisitions.  Troubleshoot problems and resolve issues.   Coordinate department events and administratively support special projects. 

Reviews Patient Satisfaction results and supports all departments by taking appropriate action to improve results. Participate in leadership rounding and act as a liaison between office personnel, Virtua and all external parties to ensure an outstanding patient experience. Manage and involve teams in employee engagement initiatives.

Organize and schedule meetings and appointments.  Manage schedules, calendars and appointments.  Handle customer inquiries and complaints.  Manage internal staff relations.  Maintain a safe and secure working environment by daily rounding. 

Required Experience:

2+ years of Supervisory experience required.

Computer user proficiency (Excel-Word-Power Point – Outlook – Internet).

Excellent Communication skills (verbal-written-listening) in order to interact with employees at all levels and external clientele.

Advanced organizational skills – ability to work pro-actively with changing priorities.  

Working knowledge of organization policies and procedures or ability to quickly learn and operate within those parameters.

Required Education:

High School diploma required.  Associate degree preferred.