Office Support Specialist 1 (Customer Service) Print (https://www.governmentjobs.com/careers/detroit/jobs/newprint/4729855) Apply  Office Support Specialist 1 (Customer Service) Salary $38,088.00 - $48,377.00 Annually Location DWSD -735 Randolph Detroit MI 48226, MI Job Type Classified- Regular (DWSD Only) Job Number KC-112024-501031 Department Water Department Opening Date 11/14/2024 Closing Date 11/18/2024 11:59 PM Eastern Bargaining Unit 6000-International Union of Operating Engineers (I + Description + Benefits Description Description This is not a Civil Service Position. DWSD employees are subject to provisions of Court Orders entered in United States District Court, Eastern District of Michigan, Southern Division, Case No. 77-71100 regarding certain terms and conditions of employment. DWSD does not honor reversion rights for internal candidates. The Office Support Specialist serves as a crucial member of the DWSD team, acting as an assistant to the head of a unit. This position plans, organizes, manages, and performs a variety of business operations and general and specialized administrative activities, including, but not limited to: Examples of Duties + Reception Duties: + Greet and triage customers as they enter the service center. + Identify if customers have appointments or if their inquiries can be accommodated as walk-ins. + Direct customers on how to receive assistance effectively. + Assist customers with minor inquiries and provide information on services. + Administrative Support: + Answer multiline phones and manage information requests. + Prepare correspondences and reports, perform data entry, and maintain recordkeeping systems. + Scan, upload, and manage documents in the repository to ensure proper documentation and accessibility. + Schedule appointments and make outbound calls to customers as needed. + Business Operations: + Organize and maintain office inventories and supplies. + Conduct investigations, analyses, and evaluations for the assigned unit. Examples of Duties: + Manage and operate office equipment efficiently. + Communicate effectively with departmental staff, customers, and vendors. + Analyze information and compile data to assist in decision-making. + Prepare and audit complex documents, ensuring compliance with departmental standards. + Maintain filing, inventory, mailing, and database systems. + Independently analyze issues to determine the proper method for resolution. + Attend and take notes at meetings, providing support in team activities. + Assist departmental staff in the completion of complex tasks. Required Knowledge, Skills, and Abilities: Knowledge Of: + Routine and complex clerical operations and office dynamics. + Data management systems and basic business and statistical concepts. + Job-specific tasks, processes, and departmental policies. Skill To: + Type, enter data, and file efficiently. + Manage office inventories and supplies. + Operate office equipment and advanced technology. + Interact well with customers and team members. Ability To: + Understand and follow verbal and written instructions. + Communicate effectively, both verbally and in writing. + Establish and maintain effective working relationships with others. + Effectively utilize appropriate security and safety equipment and procedures. + Maintain regular and reliable attendance. + Work effectively in a team-based, flexible environment with minimal supervision. + Identify system errors and make corrections as necessary. Minimum Qualifications Minimum Qualifications: + High School Diploma or GED. + Minimum of three (3) years of office or administrative support experience, preferably in a municipal or public utility work environment. EMPLOYMENT BENEFITS The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following: HEALTH + Medical - Eligible for hospital, surgical, and prescription drug benefits. + Dental + Vision INSURANCE + Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent. + Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement. PAID TIME OFF + Sick Leave + Vacation + Holidays OTHER LEAVE BENEFITS The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave, RETIREMENT BENEFITS City Employees Retirement System As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after: • Completion of thirty (30) years of service; - At age sixty (60) if you have at least ten (10) years of service, or - At age sixty-five (65) with eight (8) years of service. • In the event of disability, other eligibility rules apply); - An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service; • Employees are vested after ten (10) years of service, regardless of age. ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions. Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit. Agency City of Detroit Address Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226 Website http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job Apply Please verify your email address Verify Email