Field Representative II, MS Onsite Technical Support

  POSITION PROFILE

May do one or more of the following for high-end equipment (segment 5+); press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties. This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director. This position reports directly to Managed Services Site Leadership, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

•  Responsible for any or all of the following functions including copy and mail center services,

conference rooms and AV management, tracking of documents.

• Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling

Projects and documents accurately in a timely manner.

• Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work.

• Achieves Time Productive statistics by meeting standards established by the facility.

• Maintains all required reporting tools.

• Demonstrates the ability to transfer files electronically by sending files from the network to color

equipment.

• Produces “error-free/perfect work” by demonstrating the operational knowledge of the use of the

duplication equipment used in the location.

• Organizes a “job” by validating job name and number, reading instructions on the Job Request

Form and organizing supplies.

• Performs a full range of servicing and repair service procedures including diagnostics, installation,

removal and retrofits on a core set of highly complex office products.

• Demonstrates required digital competencies associated with assigned products and level

assignments.

• Performs troubleshooting and repairs or replaces equipment components as necessary.

• Completes technical training on new equipment as assigned.

• Performs other duties as assigned.

 

Qualifications (Education, Experience and Certifications)

Typically Required:

�·         Requires high school diploma or equivalent.

�·        Requires minimum of 3 years of related experience; 5 years is preferred.

  KNOWLEDGE, Skills And Abilities

�·         Excellent customer service skills

�·         Good organizational skills and ability to prioritize

�·         Ability to use, calibrate and troubleshoot office and complex technical equipment,

 

Working Conditions, MENTAL aND PHYSICAL DEMANDS

�·         Typically, an office environment with adequate lighting and ventilation, and a normal range of

temperature and noise level

�·         Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction �· prepare, provide and convey diversified information

�·         Some physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).

�·         Moderate dexterity �· regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

 

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.