Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To provide a proficient reception function and create a positive introduction for the customer by putting them at ease, identifying their specific requirements and direct customers to the appropriate department. To identify customer's digital banking requirements and to efficiently and cost-effectively fulfill these, while managing the risks associated with migrating new and existing customers to alternative self-servicing and/or digital channels.

Qualifications

Minimum Qualifications

National Certificate in Banking (NQF5 FAIS aligned qualification or Higher)

Required Experience:

2-3 years of customer service experience in a banking with a proven track record of delivering exceptional service and effectively addressing customer needs.Experience in adhering to security procedures and maintaining a safe environment within a professional setting, including managing sensitive documents and complying with company policies.Familiarity with digital banking channels and self-service platforms, with the ability to promote, assist, and train customers on electronic banking services and digital migration.

Candidates must meet all specified qualifications to be considered for this critical role in our organisation.

Additional Information

Behavioural Competencies:

Examining InformationFollowing ProceduresInteracting with PeopleManaging TasksProducing OutputTeam WorkingUpholding Standards

Technical Competencies:

Banking Process & ProceduresClient ServicingComplianceCross and Up-SellingCustomer UnderstandingProduct and Services KnowledgeProduct KnowledgeVerbal Communication