**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSAs and FSAs for medical expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** -Security Communication Officers perform work of routine difficulty in the operation of a central alarm station using computers and various communications equipment, initiating proper response for emergency and non-emergency situations. -Operate and monitor a wide array of moderately complex computer driven equipment, including systems for life safety, security panic alarms/access control, closed circuit television and building automation systems. These tasks call for hands-on alarm programming and system software troubleshooting. -Receive emergency and non-emergency calls for security service and medical assistance. -Dispatch security officers and facilities personnel using two way radio or telephone. -Prioritize calls and initiate appropriate action, based on incident and importance. -Query callers to obtain detailed incident information, record all officer duties and activities via detailed activity reporting system, Act-Track and maintain a detailed TMA work order system for facilities personnel. -Notify appropriate managers or supervisors of critical alarm conditions on a 24-hour basis. **This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.** **Qualifications** -A high school diploma or GED equivalent. -Two years of security and/or facilities communication center experience required. -College degree will substitute for experience. -Experience with Windows 95 or NT a must. -Should have working knowledge of CCTV, Security and Facilities systems and the ability to manage alarm dispatching and the facilitation of equipment work orders. -Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations. The proper candidate will be detail oriented, mission driven and be able to continuously multi-task. Proper self-motivational as well as organizational skills are a must. -Effective human relation skills are required for interacting with all levels of Mayo staff, physicians and customers. -Demonstrates behaviors consistent with those identified as Mayo Core Principles. None **During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.** **Exemption Status** Nonexempt **Compensation Detail** $22.02 - $29.71 / hour. **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Monday-Friday 2pm-10pm **Weekend Schedule** N/A **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations) **Affirmative Action and Equal Opportunity Employer** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available. **Recruiter** Joy Kundrata **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.