About this Opportunity

We are now looking for a 1st Level Operations professional. This job role is responsible for monitoring, coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do  

•    Provide accurate, effective, and professional HR Support in local and global HR processes and tools.
•    Together with your team, handle and resolve HR cases as a 1st line HR support, take part- and ownership of initiatives to improve our support and enhance competence both within your direct team and our organization.
•    Be part of a global and local team and will be collaborating closely with multiple teams within our organization Global People Services and with the location People Business Partners in the countries we support.
•    Proactively collect, study, and share HR information with your colleagues.
•    Drive, provide input, and take part in ongoing HR initiatives.
•    Handle feedback, complaints, and escalations of cases received from partners and customers.
•    Track, report, and analyze incidents from becoming problems.
•    Provide input to SMEs for the improvement of processes and tools.
•    Coordinate and hold training for internal teams on HR processes and labor law.

You will bring

•    Strong interpersonal-, presentation, and communication skills. You are also service-minded, prestige less, and a team-player
•    An analytical and problem-solving-oriented approach with a can-do attitude
•    To be comfortable working in a high-speed performance-oriented and changeable organization and with multiple systems at once. You are comfortable working towards set performance targets
•    To be organized and structured
•    Experience working with Microsoft Office, specifically PowerPoint and Excel
•    Excellent communication skills (both written and oral) in English
•    Must know how to create Knowledgebase Solutions using any Knowledgebase platform
•    Must have experience of handling queries via different communication channels
•    Open to work in rotational/night shifts 24*7
•    Exposure to HRMS & SuccessFactors

Key Qualifications:  

•    A bachelor’s or master’s degree in human resources, Business Administration, and/or related field is required. A Swedish labor law course is required
•    App. 1-2 years’ experience from having worked within HR, customer service, administration, or ideally within HR Delivery

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Gurgaon

Req ID: 758959