Are you ready to be part of the exciting evolution of Oracle’s application cloud development? We are seeking dedicated individuals to join our team and contribute to the next chapter of GBU support. We are at the forefront of evaluating and implementing innovative support processes and tools to meet the needs of our SaaS customers. Our goal is to provide exceptional support to both our cloud and on-premises clients. If you are a highly analytical, articulate problem solver who thrives in a collaborative team environment, we want to hear from you! As a team member, you will: Work directly with customers to understand and resolve their issues. Document the progress of product solutions in our service request system. Play a key role in defining and shaping technologies and processes to enhance our support delivery in the SaaS space. This is a fantastic opportunity to learn and utilize cutting-edge technologies such as SR automation and other proactive initiatives. Help us achieve our goal of providing best-in-class support and make a real impact on our customer experience. What you will do Providing real time responses to customer inquiries. Interact with our customers via the telephone, web and other electronic channels. Become a skilled engineer by working with a wide range of Oracle Financial Analytics products. Research re-create and test issues. Build knowledge notes for resolved issues. Act as a team member that contributes to solutions and customer happiness. Adapt to a fast paced and changing technical environment. Manage your time to effectively address all your customer’s needs. Assist in providing regional coverage for Financial Services and Insurance products Actively engage in collaboration and brainstorming with Support, Development and other internal cloud support teams Work with other lines of business in the Global Business Units to develop SaaS solutions. Participate on various projects and initiative to support business processes Qualifications & Skills Bachelor’s degree preferably in Computer Science or Information Systems, or equivalent experience; Rich experience in decoding and analyzing code snippets written in Java , JSP, OJET; Experience working on OFSAA Products either in Development, QA, Support or Implementation projects. Experience with deploying, configuring, and troubleshooting web applications on Tomcat, WebSphere and WebLogic ; Experience with Database backup and restoration activities (Oracle); Understanding of application-to-application communication interfaces utilizing web services architecture using XML, SOAP, and WSDL; Knowledge of SQL and PLSQL Proficient understanding of UNIX, (AIX, SUN, LINUX) operating systems with basic knowledge of Shell script; Familiar with batch processing logic and concepts; Ability to troubleshoot and resolve complex application and technical problems; Ability to multi-task and work on many client issues at once; Ability to grasp new and/or unfamiliar technologies quickly; Understanding of Virtualization Technologies; Understanding of Cloud services; Excellent verbal and written communication skills in English;
  What we will offer you A competitive salary with exciting benefits Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as life insurance, and access to retirement planning An inclusive culture that celebrates what makes you unique
 

Career Level - IC3