Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
Under general direction, coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of complex problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. May solve highly technical complex problems and be called on to consult for other projects. Assists with the transfer of knowledge of technical skills. Viewed as a Subject Matter Expert within the organization. Provides coaching to junior-level employees. Role typically requires between 5 and 8 years of experience.Under general direction, coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of complex problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. May solve highly technical complex problems and be called on to consult for other projects. Assists with the transfer of knowledge of technical skills. Viewed as a Subject Matter Expert within the organization. Provides coaching to junior-level employees. Role typically requires between 5 and 8 years of experience.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.