About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1,000 companies.

Visit our website for more details about Oliver Wyman: www.oliverwyman.com

Job Overview:

We are seeking an iProcurement and Office Services Administrator to join our dynamic team at Oliver Wyman in Mexico City. In this role, you will play a crucial part in supporting our Office Services and iProcurement functions, ensuring smooth operations and exceptional service delivery across various departments.

As an iProcurement and Office Services Administrator, you will assist the Office Services leadership with onboarding programs, maintain essential databases, and manage the local office inbox, responding to inquiries with a proactive and customer-oriented approach. You will be responsible for updating the Office Services SharePoint, maintaining a repository of frequently asked questions, and managing inventory in the client beverage center to ensure a well-stocked and functional environment.

In addition, you will serve as the main point of contact for vendors regarding payment inquiries and troubleshoot procurement issues for end users. Your role will involve processing invoices through iProcurement tools, maintaining supplier databases, and ensuring compliance with health and safety regulations.

*** PLEASE SUBMIT CVs IN ENGLISH*** * THIS IS A HYBRID ROLE *

Key Responsibilities:

Office Services

Assist OS Leadership with new hire onboarding programs conducted by the local OS team.

Update the Office Services SharePoint and materials.

Maintain a database of all office suppliers and contacts.

Maintain a living repository of commonly asked questions and responses related to Office Services.

Manage inventory in the client beverage centre, ensuring it is stocked properly with glassware and ensuring the equipment is in good working order. 

Maintain OS Mexico City Playbook and handbook.

Single Point of Contact (SPOC) for the local office, managing the local office inbox and respond to user inquiries in a proactive and customer service-oriented manner. 

Works closely with departments, such as L&D, Recruiting, and Events to advise and coordinate needs (including Firm Wide Events such as OW day).

Create Purchase Orders for OS spending, receipt invoices and submit for processing.

Manage all compliance with Health & Safety, Fire Safety, Emergency/Evacuation, and security procedures.

Facilities maintenance of office space; ensure the office always remains a safe and productive working environment.  Enforce confidentiality policies of clean desks and white boards. Maintain good relationship with Landlord and building maintenance and/or other vendors as needed to resolve issues or have things fixed.

Work and partner with local MMC Facilities team for projects and general maintenance.

iProcurement

Process invoices through the iProcurement tools for multiple departments and project teams across the Americas.

Main point of contact for vendors to inquire about the status of payments (upon request only).

Troubleshoot procurement issues with end users (who still use iProcurement) and serve as the escalation point for problems or issues with payments or suppliers.

Provide updates to the annual PO balance and check for payment status.

Supplier set-up and maintenance for payments via the iProcurement system, including the correct payment terms according to the contract.

Maintain a database of all suppliers and associated POs for quick access and reviews.

Provision global access as requested by OW colleagues.

Manage the OW iProcurement inbox and respond to user inquiries related to the operation of iProcurement and the processing of invoices for payment.

Escalate user questions and issues to the Help Desk for resolution when necessary. Act as a liaison between the end user and the help desk team by facilitating clear communication.

Follow up with end users to ensure that tickets are resolved satisfactorily or further escalate them as needed.

T&E

Assist the HC recruiting team in processing candidate reimbursement payments through the iProcurement tools for the Americas Recruiting teams.

Provision access to T&E as needed (cross-border).

Assist colleagues with questions about iExpense and Incur, including access to systems, corporate card transaction feeds, payment status help, etc.

Manage the OW iExpense inbox and respond to user inquiries.

Escalate user questions and issues to the Help Desk for resolution when necessary.

Follow up with end users to ensure that tickets are resolved satisfactorily or further escalate them as needed

Skills and Attributes:         

Fluent in written and verbal English.

Experience with procurement tools is highly desirable.

Driven to provide a high level of service in a fast-paced environment.

Excellent attention to detail.

Customer Service skills and experience are very desirable.

A self-starter who can work effectively autonomously.

The ability to be productive and flexible and effectively prioritize multiple requests.

Proficiency in Microsoft Office Suite.

Respect of confidentiality.

Mature and calm.

Collaborative and team player.

Problem solver.

Strong service focus.

Excellent communication skills.

Able to prioritize and juggle several tasks at once.

Able to receive constructive feedback in stride and incorporate feedback quickly.

Ability to communicate effectively with all levels of the firm.

Training and/or workflow coordination experience.

Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 81,000 colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We are committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity, gender expression or any other characteristic protected by applicable law.