Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities.

Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC]. For more information, visit www.oliverwyman.com.

The Opportunity:

As Human Capital Manager, you will be part of the HC Operations team that deliver proactive and business focused HC advice and services for the UK and Ireland (a headcount circa 700).

Activities include employee relations, performance management support, program, policy and procedure development and implementation. The role entails working closely with the MMC shared service providers for payroll and benefits escalations.

The hours for this role are 9am-6pm, including one hour for lunch.

This is a hybrid role with at least 3 days / week working form the London office.

Key Responsibilities:

Consulting with management/stakeholders and provide support and daily HC guidance.Providing counsel on complex employee relations issues.Providing HC policy guidance.Being the point of escalation for the HC Coordinators and the HC Generalist on complex issues.Documentation and letter writing.Working closely with the MMC shared service providers for payroll and benefits, supporting the HC Operations team in resolution of escalated queries.Conducting exit interviews and reporting on findings from these interviews.Updating Policies & Procedures as needed.Supporting on internal and external audits.Supporting HR leadership on projects as required

Required Experience:

Previous Human Resources Generalist experience is essential.Previous experience working in a professional services environment preferred, but previous experience from another large company will also be consideredTeam Management experience is desirableYou’ll have the ability to be productive, flexible and to simultaneously manage multiple project priorities in a complex, performance-driven environment.You will be educated to at least Bachelor’s degree level and ideally you will be CIPD qualifiedStrong proficiency in Microsoft Office, particularly in Word, Excel and PowerPoint is required.Experience in Workday is desirable.

Your Skills and Attributes:

You’ll be driven to provide a high level of service in a fast-paced environmentYou work effectively autonomously and in a team environmentStrong client relationship skills; the ability to establish positive, cooperative working relationship, both internal and external are essentialStrong written and verbal communication skills, as well as good problem-solving skills and professional judgment are expectedYou’ll be a self-starter with a strong work ethic and an ability to work with minimal oversightYou’ll have the ability to professionally represent the department and the company and serve as a role model to all employees, exemplifying Oliver Wyman Values.

Why join us at Oliver Wyman?

At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!

We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we doWe have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around usWe value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinionWe believe that to create a true meritocracy we need to remove artificial barriers to opportunityWe value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.

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Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.