Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].
For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman
Job Overview:
Oliver Wyman is seeking a Talent Manager to manage a population of 60 consultants across Oliver Wyman’s offices and Practices. This role will be responsible for their scheduling and performance management, and for personally engaging with the consultants in your group to know and understand their strengths, development objectives, personal preferences and career goals. You will also interact with Partners and Talent Managers in other parts of the business to assemble consulting teams and to remediate any issues.
The successful Talent Manager will be able to proactively, delicately and empathetically balance the needs of the business alongside the preferences, career goals and development needs of the consultant to deliver appropriate staffing and talent management outcomes. You will work in a tight knit team against demanding timelines to help deliver Oliver Wyman’s business model.
***This is a hybrid role that will require a presence in the office 3 days per week. There is no option to be fully remote.***
Key Responsibilities:
Talent Management:
Use the performance management process as a basis for engaging own consultants on development needs and areas for training
Develop relationships with each consultant and begin to be seen as a trusted advisor
Assist in directing consultants towards resources for career advice
Assist the consultants in escalating employee relations issues or questions around general Human Capital operations
Monitor for work-life-quality issues and escalate when needed
Collaborate with Human Capital Manager on managing the pyramid, training, onboarding, performance improvement initiatives
Project Staffing:
Understand at a high-level the nuances of the type of work / roles being filled
Liaise with project team leaders to understand staffing needs in your area
For assigned projects, collect all relevant details from Partners and Practice Group TMs on projects to be staffed
Anticipate capacity issues and manage consultants' and Partner expectations accordingly
Manage all staff for Business Development, Intellectual Capital and other beach work
Communicate staffing outcomes to consultants under your TM purview in an empathetic manner
Track mobility issues, holidays, trainings, background checks and other ad-hoc staffing enabling tasks
Consultant Development and Performance Management:
Understand consultant performance, skills and development needs to facilitate a smooth staffing process
Understand the performance management framework and competency model and how it applies to own consultant's situations
Read all performance appraisals and follow-up any issues / performance flags with project team and manager
Coordinate, attend and contribute to annual Career Review meetings in for own consultant populations
Data, analysis and reporting:
Review weekly utilization reports, cross reference with Retain to ensure latest information is captured
Assist with the assembly of the project pipeline and consultant availability reports
Help to prepare documents and exhibits for various senior leadership meetings (using Excel and PowerPoint)
Assist with the analysis of performance outcome results
Ad hoc analyses and reporting as needed
Demonstrate capability in using enterprise resource management tools and performance systems
Maintain all employee records and keep resource planning systems up to date
Prepare key weekly reports
Oliver Wyman Development:
Participate in project work within and adjacent to the broader Human Capital function on topics such as employee experience, retention, benefits, flexible working, utilization, performance, etc.
Organize own work and display ability to guide colleagues in building project deliverables
Work on cross-Practice Group, Market, Regional teams to deliver special / ad-hoc assignment in a collaborative manner
Be a firm citizen and embody Oliver Wyman values in day-to-day activities
Display a strong willingness to learn more about OW outside of the TM function by seeking out opportunities for broader involvement
Experience Required:
Bachelor’s Degree or equivalent work experience
3-5 years of relevant professional experience in a fast-paced and dynamic client services business environment
Management consulting and/or Human Resources experience preferred
Skills and Attributes:
Proven ability to establish and grow relationships at all levels within an organization
Credible, highly professional, able to communicate and negotiate effectively while managing diverse personalities, cultures and backgrounds
Excellent written and verbal communication skills; ability to tailor the message to fit the audience
Self-motivated and proactive; someone who takes full ownership of her/his work and is flexible to prioritize or reprioritize as needed
Comfortable working with data (excel, powerpoint and enterprise resource management software)
Creative, strategic thinker who continually seeks ways to improve processes
Genuinely interested in the development and career success of the consultants with whom you work
A strong attention to detail and high level of accuracy is required to juggle multiple projects and tasks simultaneously; as well as the ability to organize, prioritize and manage one’s day and schedule to effectively to meet deadlines
Comfortable working independently, but can thrive in a team setting; all while working in a fast-paced environment
Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 81,000 colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity. Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
The applicable base salary range for this role is $84,000 to $137,000.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.