Newcastle upon Tyne, United Kingdom
7 hours ago
Oliver Wyman - Team Assistant - Newcastle

Oliver Wyman is seeking a highly motivated Team Assistant to join our Executive and Administrative Services team.

The Opportunity:

As a Team Assistant, you will provide remote executive level administrative support to 6 Senior Professionals/Directors. Your key responsibilities will be: complex meeting schedule management, communication with external and internal clients, travel coordination, maintaining marketing CRM database and expense processing.

Key Tasks and Responsibilities:

Calendaring

Maintain diaries for Directors, scheduling internal and external meetings, communicating with clients and infrastructure staff as appropriateProactively spot opportunities to add marginal internal meetings; interviews, staff meetings, etc

Travel Arrangement

Coordinate travel and accommodation, book cars, rail tickets, etc

Timesheet and Expense Reporting

Prepare monthly timesheets for each assigned DirectorPrepare all expense reports

CRM and Client Support

Maintain/update client contact database to ensure accuracy of information for firm useAssist the Marketing Department with the co-ordination of customized mailingsPrepare letters, proposals and other documents using Oliver Wyman formatting styles

Team Support (10%)

Provide coverage for assistants when out of the office to ensure seamless support to Directors/PartnersProvide short-term coverage for Partners who may be in the midst of an EA assignment transition or who are new to the FirmProvide training and support to new assistantsParticipate in team meetings and projects with an eye to improving processes and the overall performance of the EA teamAssist in the local office with minor office services tasks, maintaining a good work environment, as required.

Experience required:

At least one year experience working in an administrative or customer service position. Experience in financial services, management consultancy and/or a professional services environment a plus.

Your Skills and Attributes:

Fluent in English. Other European languages a plusProblem solver – able to work with other teams and staff members effectively to reach a viable solution and goalStrong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standardsExcellent communicator and negotiator – able to deal effectively with people at all levels across a multicultural environmentMaturity, poise and judgmentAbility to maintain and respect confidentialityAbility to think strategically and contribute to development of departmental modelOne who takes constructive feedback in stride and incorporates feedback quicklyAbility to manage a heavy work volume and meet deadlines in an extremely fast paced environmentAbility to undertake projects and produce quality and timely resultsSelf-starter, strong initiative, confidence and ability to work with little guidanceCollaborative team playerPositive attitude, sense of fun: is collegial and friendlyAbility to juggle several tasks at once, to prioritize and manage own timeMethodical, organized and excellent attention to detailFlexible attitude; embraces change, hard-working, cost conscious and results drivenFinally, we are looking for someone who will be committed to the company and add to the life and culture of Oliver Wyman.

Technical Skills

Excellent Word, PowerPoint and Excel skillsExpert knowledge of OutlookKnowledge of CRM systems (Microsoft Dynamics), a plus but not necessaryTouch typing speed of 50-60 wpm and/or a formal typing certification.

Why join us at Oliver Wyman?

At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!

We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we doWe have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around usWe value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinionWe believe that to create a true meritocracy we need to remove artificial barriers to opportunityWe value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.


Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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