SUMMARY DESCRIPTION:
Under general direction of the chief of staff, serves as the ombudsperson for the Board of Education by acting as a neutral and impartial dispute resolution intermediary for families, community members and other constituents; provides leadership, strategic planning, vision and direction to ensure timely, thoughtful communications to internal and external partners and constituents; lead and manage daily communications operations including drafting a wide variety of communications, including responses to constituent inquiries, newsletters, webpages and scripts; manages the office¿s presence on social media and the web; represents the Board in the regional ombudsman meetings; assists and advises on the development and maintenance of effective internal data collection and analysis; serves as a liaison to the administration, communications offices; and interacts with governmental officials as it relates to constituent services.

CERTIFICATE LICENSE:
None

SUMMARY DESCRIPTION:
Under general direction of the chief of staff, serves as the ombudsperson for the Board of Education by acting as a neutral and impartial dispute resolution intermediary for families, community members and other constituents; provides leadership, strategic planning, vision and direction to ensure timely, thoughtful communications to internal and external partners and constituents; lead and manage daily communications operations including drafting a wide variety of communications, including responses to constituent inquiries, newsletters, webpages and scripts; manages the office¿s presence on social media and the web; represents the Board in the regional ombudsman meetings; assists and advises on the development and maintenance of effective internal data collection and analysis; serves as a liaison to the administration, communications offices; and interacts with governmental officials as it relates to constituent services.

CERTIFICATE LICENSE:
None

KNOWLEDGE, SKILLS, and ABILITIES:
Knowledge of and experience with alternative dispute resolution processes. Ability to communicate effectively with diverse audiences; conceptualize and implement new processes. Experience with outreach to underserved communities. Outstanding oral and written communication skills. Considerable and demonstrated knowledge of innovative communication practices. Ability to present to a variety of audiences, including other elected officials and community organizations, Board policies and priorities and to address queries with confidence. (Bilingual preferred).

EDUCATION, TRAINING, and EXPERIENCE:
J.D. or Master's degree from an accredited college or university in law, communications, alternative dispute resolution, social work or psychology. Experience in alternative dispute resolution processes and communicating complex information for a large public institution; experience in constituent services; or other combinations of applicable education, training, and experience which provide the knowledge, abilities and skills necessary to perform effectively in the position may be considered.