Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

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Responsible for telesales of Old Mutual Finance products to individual clients in the micro-lending mass market. Maintains relationships with internal and external stakeholders and adheres to business, process and compliance rules. Requires adaptability and the ability to perform under pressure as well as exceptional interaction, time management and telephonic skills. 

Client Service Delivery  

Makes outbound calls in accordance with predetermined schedules and gathers relevant information.  

Receives inbound calls  

Finalises call at point of contact where possible  

Deals with clients queries via telephone in adherence with productivity standards  

Finalises complete loan application telephonically 

Compliance  

Adheres to service and quality standards. 

Marketing  

Telesales of OMF products to individual clients. 

Personal Effectiveness  

Accountable for productivity delivery through own efforts.  

Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.  

Accountable for individual sales targets, branch operations and service delivery through own efforts  

Makes increased contributions by broadening individual skills.

Minimum Requirements 

Grade 12  

Minimum 6 months Sales / Call Centre experience within a Financial/Sales/Retail environment.  

Client Focus  

Gaining Commitment  

Initiating Action  

Ownership  

Technical Knowledge 

Competencies 

Collaboration (Relating) 

Leading with Influence 

Customer First 

Execution 

Strategic 

Innovation (Perspective) 

Personal Mastery (Learning) 

Skills

Competencies

Communicates Effectively

Customer Focus

Ensures Accountability

Instills Trust

Interpersonal Savvy

Optimizes Work Processes

Plans and Aligns

Education

Matriculation Certificate (Matric) (Required)

Closing Date

13 February 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!