Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Omnichannel & Biometrics team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

 

Job responsibilities  

Develop requirements and orchestrate implementation of fraud tools for identity verification and transaction processing for an innovative biometric wallet service Collaborates with Merchant Services risk teams to minimize risk and fraud for biometric payments and evaluation of internal and external fraud solutions Coordinates with the Customer Support Product Managers on risk surveillance and risk management  Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery Considers and plans for upstream and downstream implications of new product features on the overall product experience Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle Writes the requirements, epics, and user stories to support product development  Support teams in responding to, investigating, managing and resolving high-impact incidents and escalations

Required qualifications, capabilities, and skills 

3+ years of experience or equivalent expertise in product management or a relevant domain area Developing expertise and previous integration experience with identity verification platforms (like: Telesign, Prove, Threatmetrix, Emailage, or Pipl/elephant.online) and/or risk management platforms (like: Kount, Visa Decision Manager,  Singifyd, Cybersource, Forter, SifT) Fraud/Risk management experience in card payments at an Issuer, Acquirer, Network Brand, Large Merchant or Service Provider. Knowledge of common fraud vectors such as Synthetic Identity Fraud, Account Opening Fraud, etc Proficient knowledge of the product development life cycle Experience in product life cycle activities including discovery and requirements definition Developing knowledge of data analytics and data literacy High level of integrity and discretion to handle confidential information Exceptional ownership and bias for action: willing to move quickly and decisively Strong critical thinker with the vision to work both tactically and strategically

Preferred qualifications, capabilities, and skills 

Deep knowledge of identity management solutions and fraud detection systems Familiarity with fraud detection techniques, biometric verification systems, and AI/ML in fraud detection applications Knowledge of merchant acquiring systems including payment terminals and payment lifecycle Excellent verbal and written communication skills for internal and external coordination and stakeholder engagement