The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
 

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

We are seeking dedicated candidates to join our team at Mandalay Bay as an On-Call Front Desk Clerk. If you have a flexible schedule, and are eager to expand your professional growth opportunities, we invite you to apply and become part of our exceptional team.

THE JOB:  

As an On-Call Front Desk Clerk at Mandalay Bay, you are an essential part of guest experience. Your approachable, and personable demeanor, coupled with your dedication to provide delightful check-in experiences for guests will set the stage for the memories that they can carry with them well past their stay with us. By delivering top-notch guest experiences, you play a crucial role in elevating the overall guest experience.  

STARTING PAY RATE: $19.00 per hour

THE DAY-TO-DAY:  

Welcome guests to the property and the MGM Resorts by providing memorable service and anticipating guest needs   

Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges  

Manage early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs  

Enhance guest experience by offering upgraded accommodations where available in accordance with authorized programs and processes   

Promoting MGM Rewards enrollment and benefits to our guests  

Partner with other departments to meet guest expectations and special requests  

Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures  

Control and issue keys while promoting security, privacy, and confidentiality of all guests  

THE IDEAL CANDIDATE:  

Has a high school diploma, GED or equivalent education experience

Is a minimum of 18 years of age

Has a flexible schedule

Has strong communication skills and can multitask efficiently, providing information, answering inquiries, and addressing concerns in a professional manner in a resort setting  

Proficient in using reservation and property management systems, as well as other relevant technology

Proficient in the management of cash transactions and cash handling

THE PERKS & BENEFITS:  

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off-shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today! 

Are you ready to JOIN THE SHOW? Apply today!