Location: Residence Inn by Marriott-Boston Brockton/Easton- 124 Liberty Street, Brockton, MA 02301

Join our team at Residence Inn Brockton! We’re seeking an On-Call Guest Service Agent to provide flexible desk coverage during staff absences and scheduled time off. This role requires availability for all shifts (AM, PM, and Overnight). As the first point of contact for our guests, you’ll deliver exceptional customer service, handle reservations, and assist with guest inquiries.

Responsibilities include:

Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information. Handles cash, credit card information and goods at the property Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner. Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system.  Updates and cancels reservations in the system as requested by the guest.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996.  While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels.  Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

Customer Service experience, in a hotel setting preferred. High School diploma or equivalent is preferred. Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred. Must have valid drivers license, and acceptable driving history subject to company approval.

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.