The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
 

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

We are seeking dedicated candidates to join our Spa & Salon team at The Cosmopolitan of Las Vegas as an On-Call Spa Concierge.If you have a flexible schedule, and are eager to expand your professional growth opportunities, we invite you to apply and become part of our exceptional team.

THE JOB:  

As a Spa Concierge, you are an essential part of guest experience. Your approachable, and personable demeanor, coupled with your dedication to provide delightful check-in experiences for guests will set the stage for the memories that they can carry with them well past their stay with us. By delivering top-notch guest experiences, you play a crucial role in elevating the overall guest experience.  

STARTING PAY RATE:  $15 Hourly, Plus Tips

SCHEDULE:  On Call 

Spa Hours of Operation:

Monday – Sunday: 8:00 AM - 7:00 PM

Sahra Spa, Salon & Hammam at The Cosmopolitan Las Vegas (mgmresorts.com)

THE DAY-TO-DAY:  

Provide services including but not limited to, assisting all guests with Spa and/or Salon appointments, check guests in and out of facility, provide sincere, enthusiastic, quality, and consistent customer service to the spa and salon clients

Create exceptional customer service and assist guests with questions, ensure professional and courteous behavior to all guests and employees, manage cash bank daily, retain knowledge of spa/salon software system

Consistently offer professional, friendly and engaging service to exceed guest expectations

Personalize recommendations to promote services, enhancements, upgrades and retail products

Maintain knowledge and adherence to all departmental policies and procedures including safety and sanitation policies

Perform other job-related duties as requested  

THE IDEAL CANDIDATE:  

Must be a minimum of 21 years of age

Currently holds or is able to obtain both a Food Handler’s Card and TAM Card

Ability to work various shifts possibly including weekends and holidays 

Has a flexible schedule

Is dependable and service-focused

Has prior experience in a front desk, concierge, receptionist, VIP representative, or guest experience role.

Has prior experience using Zenoti, LMS , and Microsoft Office

THE PERKS & BENEFITS:  

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on and off-shift

Health & Income Protection benefits (for eligible employees)

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today! 

Are you ready to JOIN THE SHOW? Apply today!