With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

Associa Chicagoland seeking a full-time Administrative Assistant at a Prestigious community in Naperville, IL. This position reports directly to the On-site Community Association Manager. The Administrative Assistant will be responsible for providing clerical and administrative support to the lead Community Manager. This position will interact with homeowners, vendors, board members & committee members, and staff at the Associa Client Shared Service Center (CSSC) and within the branch office. The candidate will provide customer service to unit owners, handle day-to-day administrative activities, answer phones, type correspondence, maintain a filing system, etc.

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Associa Chicagoland is a growing company, and always seeking qualified individuals with a strong work ethic, a commitment to excellence, the willingness to go above and beyond, and a desire to join an incredible team. You will work together with our hard-working team delivering unsurpassed management and lifestyle services. You will also be challenged by the high-energy, fast-paced environment where you will be a key player in providing excellent, leadership service to homeowners and Board members.

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Duties include but are not limited to:

\n\nField and respond promptly to the majority of homeowner inquiries via phone, e-mail, work order, letter, and/or in person.\nInteract with vendors.\nConversations/correspondence with homeowners.\nPrepare newsletters, flyers, and other various documents to inform homeowners of maintenance services or projects, activities, meetings, etc.\nAssist lead Community Manager in monitoring corporate and client delinquency rates and collections process for account portfolio.\nMaintain property files and unit files.\nAssist the lead Community Manager with requests for proposals, repair quotes, and insurance notification lists.\nAttend quarterly Board meetings in the evening.\nOther duties as assigned.\n\n Requirements

Requirements

\n\nMust have excellent customer service, computer, and typing skills. \nBe able to learn new computer software and programs and self-teach through online learning and training guides.\nMust be highly organized and know how to prioritize while working independently with minimal supervision or while in communication with the team.\nStrong in multitasking and proven to follow through on assigned tasks and responsibilities.\nWill exhibit a positive business relationship with all owners, residents, board members, vendors, and coworkers.\nCandidates should have a solid background in Customer Service any real estate background is a plus.\n\n

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Knowledge and Skills

\n\nKnowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.\nKnowledge of communities/property/real estate and homeowners associations.\nKnowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.\nProfessional communication skills (phone, interpersonal, written, verbal, etc.).\nProfessional customer service skills.\nSelf-motivated, proactive, detail-oriented, and a team player.\n\n

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Education and Experience

\n\nHigh School Diploma or equivalent required\n0 – 3 years of Community Association experience\n
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.