The On-site General Manager assumes oversight of day-to-day community operations and on-site staff. General Manager is responsible for ensuring the efficiency and effectiveness of the Association’s on-site operations to maintain a smooth running & properly functioning Community, for the purpose of on-time product and service delivery to the Client. This position works closely with the VP of Onsite & Developer Services and the Board of Directors.

RESPONSIBILITIES

This position reports to the VP of Onsite & Developer ServicesWorks with the Community Managers, Board Members, and Committee Members to develop strategic direction and timely delivery of contract requirements for the AssociationManages community managers, coordinators, and administrators. Develops their annual reviews and success plansEnsures alignment of activities which meet the mission, vision and agreed critical success factors and goals of the Association and Board of DirectorsOversees community, communication, and monitors Association budgets, taxes, collections, processes and proceduresReviews monthly financial reporting and makes recommendations as to anticipated shortfalls and/or excess funding by budget line itemReviews bids and vendor contracts for property-level services in accordance with the parameters of the Association management agreement and Board of DirectorsPerforms spot audits of utility companies’ invoices for payment in accordance with the client’s accounting procedures and timely delivery by due datePerforms review of regular inspections of all common properties and facilities with Manager/Coordinator Prepares and attends all Board of Directors and Annual meetings. Oversees department managers for community landscape, maintenance, and lifestyle departments designated for the communityResponsible for supporting, training, and providing proactive supervision of staffReview and confirm timely distribution of meeting notices, agendas, reports, and minutes of meetingsOversee all procedures relating to enforcement of recorded rules and regulations, policies and procedures, and current lawsResponsible for developing (as needed) and oversight of all Association SOPsMust be able to handle escalated homeowner, client, and vendor situations in person as neededSupervises the day-to-day operations of their assigned teamUnderstands and adheres to all company health and safety procedures as they relate to essential job functionsOther duties as assigned

This is not a remote work position. Candidates are required to work on-site in an office, Monday – Friday, 8a-5p.

QUALIFICATIONS

Proven verbal and written communication skills in order to interface with residents, Board members and vendorsAbility to establish strong interpersonal relationships with assigned Community Managers, Board members and vendorsProven ability to run Board and Annual meetings Strong public speak skills Strong organizational skills, ability to prioritize work and attention to detailStrong customer service skillsStrong presentation skillsStrong time management skillsAbility to adapt to change within the organization and the needs of the clientProficient in Windows and MS Office with excellent Excel capabilitiesStrong leadership and influence skills

EDUCATION and/or EXPERIENCE

Bachelor’s Degree with Community/Association management or equivalent industry experience, or Associates Degree with Community/Associate management or industry equivalent experience. 

CERTIFICATES, LICENSES, REGISTRATIONS

CMCA, AMS, or PCAM Designation strongly preferred. LSM Designation desired. 5+ years of community management experience required. Previous supervisory or leadership experience required.

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions