A client is looking for skilled technical support folks to be on-site at their office in Newark, Caifornia. The team needs to perform several tech refreshes as well as other hardware and application projects.



Responsibilities:

* Maintain an up-to-date inventory list of all laptops, including purchase dates, warranty status, and current user assignments.

* Validate the status of devices with end users three months before they reach their designated refresh period.

* Coordinate with end users to schedule convenient times for device swaps.

* Back up user data and preferences to ensure a seamless transition to new devices.

* Deploy new laptops with necessary software and security configurations.

* Assist users with the setup and transfer of their data to new devices.

* Address any issues reported by users and prioritize cases based on severity and laptop age.

Perform emergency swaps in urgent cases to minimize downtime.

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