Locations: Washington, Eureka, Union At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.The On-Site Manager is responsible for managing and ensuring the successful administrative, financial, and operational aspects of three to four urgent cares throughDelivering a patient-centered experience that drives consumer loyaltyCreating an environment where staff are engaged in the success of a facilityEssential Functions/Responsibilities People Management Oversee approximately 40 employees with P&L responsibilityMonitor NPS scores and put in place measures to address patient satisfaction issuesBe accountable for the seamless scheduling of the front desk, scribes, medical assistants, and x-ray technicianMonitor patient flow, and managing ongoing front and back-office operations closelySupervise coach, evaluate, and mentor employees; conduct performance reviewCollaborate with HR team in developing and issuing performance reviews and terminating employeesHold staff meeting and training sessions Maintain patient confidentiality in accordance to policy and procedure as well as HIPAA requirementsInspect facility on a daily basis for any structural, cosmetic, or operational repairsReconcile daily payment collectionsEnsure staff is working productively and professionally throughout all working hoursMaintain office and medical supplies for inventory/par levels; move supplies between sites as appropriate; facilitate the deployment of new testing technologies through in-servicing staffCoordinate with key vendors/departments including radiology and external call centersPerform HIPPA walk-throughs and inspectionsManage processes with external vendors including supply distributors and call centersTravel between assigned centers as neededQualifications: High School Diploma or equivalent requiredBachelor’s Degree in Health Care Administration, Business Administration, Management, or related field preferred3-5years of progressive experience in a medical office environment required;Supervisor or management experience preferredKnowledge of medical insurance plans including managed care plansAbility to work independently, accurately, and efficientlyAbility to collaborate with others, delegate tasks, work as part of a team and communicate strongly with managementComfortable with constructive confrontation and counseling managementStrong decision-making, problem-solving, and communication skillsValid State Driver’s License RequiredBenefitsComprehensive Medical, Dental and Vision Insurance
Disability Insurance
Life Insurance
401K
Flexible Schedules
Paid Time Off
Paid Training