This opening is working onsite in the Twinsburg OH facility office M- F 8:30am EST- 5 pm EST, or as business needs occur.

What Customer Service Management contributes to Cardinal Health

Customer Service Management is responsible for strategic oversight and leadership direction within the Customer Service function.

Anticipated salary range: $66,500 - $94,900/yr.

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programs

Application window anticipated to close: 11/17/2024 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Accountabilities

Supervisor of Revenue Cycle Mgmt. process Team with primary focus on: Inbound Mail Processing and DistributionOutbound Mail Processing of Appeal Packets for remote RCM teamsOnBase Workflow Management RCM Appeal and Rebill ProjectsMCO/Medicare Audit Documentation PrintingHealthcare Billing & Quality / Review

Qualifications

Revenue Cycle Management experience in healthcare setting preferredHS & bachelor's degree or equivalent work experience preferred1-3 years' experience preferredStrong leadership skillsRequired to work on-site daily in Twinsburg Ohio facilityPrior Edgepark or At Home "Order Processing" experience in other insurance related departments preferred (if internal)Prior healthcare billing or quality review preferred

What is expected of you and others at this level

Coordinates and supervises the daily activities of operations, or business support staffAdministers and executes policies and proceduresEnsures employees operate within guidelinesDecisions have a direct impact on work unit operations and customersFrequently interacts with subordinates, customers and peer groups at various management levelsInteractions normally involve information exchange and basic problem resolution

All internal applicants must meet the following criteria:

Rating of “Meets Expectations” or higher during last performance reviewHave been in their current position for at least a yearInformed their current supervisor/manager prior to applyingNo written disciplinary action in the last year

REMOTE DETAILS: You will work from home, full-time.

As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities.  Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date.  You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.

Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.

If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity. 

Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming.

Upload speed of (10Mbps – Recommended)

Ping Rate Maximum of 30ms (milliseconds)

Hardwired to the router

Surge protector with Network Line Protection for CAH issued equipment

All internal applicants must meet the following criteria:

Rating of “Meets Expectations” or higher during last performance review

Have been in their current position for at least a year

Informed their current supervisor/manager prior to applying

No written disciplinary action in the last year

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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