At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

 

Your key responsibilities

 

Perform daily on-site support, including hardware/software trouble shooting. Detailed description is as below:

 

Operations - Customer Support: Identify, track and maintain PCs, printers, wireless dongles, smartphones and other hardware on a regular basis. Diagnose software/hardware faults and supply solutions as required and directed. Run-up of desktops and laptops for starters and leavers. Maintain and repair system configuration of smartphones. Monitor and action the local office helpdesk calls within the time defined in the Service Level Agreement. Maintain multi-function devices print fleet. Provide support out of business hours. Provide event support outside the office. Support local video conference and AV equipment. Remote office help. Operations - Administration:  Conduct training (induction) for new staff members.  Editing user guidelines and internal SOP Attend regular On-site Support coordinator meetings to review service and support issues and concerns.
 

To qualify for the role you must have

 

Interested in any new technologies, willing to learn any new tools and systems The ability to work on multiple projects simultaneously in a fast-paced, high-energy environment. Broad knowledge of/experience in end user computing and PC Workstation-based applications and hardware. Technical ability to resolve end user technical issues on an as needed basis. Excellent customer service attitude Ability to work effectively with all levels of end users and IT personnel. Fluency in English and Cantonese

 

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 

 

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

 

Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team. 

 

The exceptional EY experience. It’s yours to build.
 

 

 

EY | Building a better working world 

 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

 

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

 

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.