About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $26.25 - $30.75 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to support the new team member onboarding program as well as the day-to-day administrative responsibilities of the retail line of business. This role will be a combination of office work, virtual meetings, facilitation of presentations and travel between multiple branches within a market to support the new team members in their branch.

Essential Functions

Provide oversight for the first 6 months of new hire onboarding/early team member experience and provide support through Foundational and Advanced training

Communicate, monitor, and support branch leadership and sales management with hands on, roleplays, or virtual training experiences for new team members

Support training by ensuring proper policy and procedures is part of observations

Identify any learning gaps during training and ensure development/improvement plans are put in place

Manage and facilitate regularly scheduled, virtual and in person, meetings with new team members and provide a positive and welcoming workplace

Schedule and coordinate meetings, prepare and distribute materials, and facilitate market meetings

Compile, edit, maintain, and organize complex information for inclusion in department reports or presentation materials

Prepare routine, complex, and confidential correspondence for internal and external use and engage in regular communication and interaction with customers and employees

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Ability to remain current on Learning and Development practices, along with branch policies and procedures through ongoing learning and hands on experiences

Ability to influence team members, managers and internal partners through frequent communication and feedback

Ability to matrix manage to ensure accountability around the success of our newest team members

Strong presentation, meeting organization, and facilitation skills

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook  

Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements

Education & Experience

Associate degree or equivalent combination of education and experience required

3+ years of retail banking and/or sales experience required

3+ years of customer service experience required

1+ year of training experience preferred

1+ years leadership experience preferred

For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you’ll be asked to authorize our review of that record.

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Onboarding & Administration Specialist job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $26.25 to $30.75 per hour.

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

Location: 1345 Battlefield, Springfield, Missouri 65804

Time Type:

Full time