We Play to Win!
Big goals. Big achievements. Big impact.
ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!    
 
What We Offer:
Onboarding Specialist:
Our Talent Management team, working collaboratively with our Talent Acquisition team, strives to create superior experiences for our new hires and hiring managers in a variety of ways and our Onboarding Specialist is key to that service. You’ll be the initial face of the company helping our new hires acclimatize to their new job. The person in this role is ready to work hard, pays attention to the small details, and has the creative ingenuity to introduce our company and brands to newly acquired talent, striving to increase retention and engagement across the organization. Our Onboarding Specialist will focus on all aspects of the onboarding process to ensure a smooth and positive experience for new hires and hiring managers across different platforms and support our HR team with other events and projects.
What you will do:
Design and implement a standard orientation program that encompasses all brands, adding speakers, Executive Leadership, and new content to further build out the first day welcome and presentation.Collaborate with the Director, Total Rewards to introduce and implement a benefits-only orientation for each specific brand, determining where it fits best in the onboarding schedule.Provide a positive, high-touch new hire experience for both candidates, transferring employees, and hiring managers, creating solutions that accommodate diverse hiring needs and programs to drive retention, engagement and efficiency.Facilitate and manage the onboarding process from beginning to end, creating a lasting impression of the company, which includes designing and maintaining the onboarding program in an online system (i.e., the Applicant Tracking System), the new hire SharePoint site, and all communication templates and company materials.Manage the new hire process once the candidate has completed their pre-hire steps with a seamless handoff from the Candidate Experience Specialist (CES).Manage logistics for new hires, including equipment ordering and communication to both candidates and hiring managers. Ensure all necessary departments are notified and aware of new hires and any internally transferring employees.Partner closely with the hiring manager to ensure the plan is in place for a new hire’s first day, first week, and initial 30 days.Facilitate orientation for new hires, sharing company history, benefits, and policies.Identify and purchase Welcome Kits and branded material for new hires, getting them excited about their new role and company, and promoting social media engagement.Continually evaluate the onboarding program, adding and improving as needed to ensure all new hires and hiring managers are receiving a best-in-class experiences.Establish a buddy program through education and support, ensuring that buddies are matched, and the program is beneficial to all parties. Working closely with the Learning and Development team, help that team introduce a mentoring program that partners leaders with recently hired high-potential team members to provide professional development and coaching, leading to internal pipelines for promotional growth. Work closely with parties outside of Human Resources as well as the Talent Acquisition team to field and resolve questions and issues.Interface comfortably with hiring managers and senior-level leaders.Stay up to date on industry trends and best practices in onboarding, continually refining or adding improvements to our company’s onboarding program.Work across all brands to create a consistent and matched experience.Create check-ins and touch points and activities for new hires and hiring managers throughout the first year of an employee’s lifecycle, examples include Cookie Wednesday, Scavenger Hunt, and formal networking events. Facilitate new franchisee training to educate owners on the best practices within the recruiting and onboarding space. Work closely with and collaboratively with the Director of Talent Acquisition and the Talent Acquisition team on matters and projects that bridge between Talent Acquisition and Talent Management. Crosstrain on the basic responsibilities and deliverables performed by the CES and as necessary from time to time, provide backup support to the CES, e.g., during CES paid time off and sick leave.
What you will bring:
Exceptional attention to detail and organizational skills.Excellent interpersonal skills as you work with diverse groups of people at various levels throughout the company.Outstanding communicator both verbally and written, with the ability to write and story-tell, as well as present in front of groups.Ability to work independently as well as part of a team, who enjoys collaborating and partnering together.Must possess a positive attitude with the ability to build strong relationships across the organization and with external partners.Proficiency with Microsoft Office (primarily Word and PowerPoint).Excellent time and project management skills. Willingness to assist with other HR-related projects as needed. Creative talent to build programs that are engaging, productive, and effective. Bachelor’s degree or equivalent work experience required.A minimum of 5 years working in a corporate-based Human Resource department within a related talent acquisition, onboarding, talent development or employee engagement position.Proven presentation skills with the ability to engage others.Successful track record of introducing and managing onboarding and/or other related talent development programs company wide.
About ServiceMaster Brands
ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.6B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, ServiceMaster BioClean®.
While each brand maintains a distinct identity, we share a commitment to our stakeholders that we live our purpose to Be There When You Need Us™. Whether helping a family to recover their most precious items and return to their homes following a fire, enabling a business to provide a clean, welcoming work environment to their employees, or moving a young couple to their first home, our Core guides our actions:
• Do what’s right. We show leadership and courage by demonstrating integrity and doing what’s right for our teams, partners and customers.
• Take care of each other. We put others first and create a safe environment for people to be successful and supported.
• Think like an owner. We are passionate about our work, empowered to make decisions and accountable to each other to achieve results.
• Bring out the best in others. We include all voices, seek out different points of view and invite healthy conflict to find the best ways to reach our goals.
• Act with agility. We stay nimble, continuously listen and learn, and take smart risks to innovate and deliver long term success.
• Play to win. We come prepared, stay on offense and stretch ourselves to deliver our commitments to all stakeholders.
Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.
ServiceMaster Brands is headquartered in Atlanta, Georgia.
Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $94 billion in annual system revenues from 107,500 locations in 50 states and 118 countries. Please visit www.roarkcapital.com to learn more.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.