Job Description

Our Baltic Oncology team is recruiting for an exciting new position. The Oncology Healthcare Lead (OHL) will be responsible for identifying and improving gaps in the patient pathway for cancer patients in the Baltics. With a focus on top hospital accounts, this customer facing position will make a real difference to cancer patients in collaboration with local and regional stakeholders. You will define the extent of impact of the role from efforts to improve screening and diagnosis rates to shortening time from diagnosis to treatment to survivorship.   

 

You possess a deep understanding of hospital processes and decision making and can identify potential patient journey gaps and link them to potential solutions. You possess excellent analytical skills and are adept at developing and managing customer relationships. You are a self-starter with an entrepreneurial mindset. You see the opportunities for strategic collaborations to deliver on shared customer and Our Company priorities and you can pull through these initiatives by working collaboratively with cross-functional internal stakeholders from across the organization. 

 

While leading these efforts with top hospitals in the Baltics, you will also be part of an effort of similar colleagues across Europe, sharing best practices and moving forward together. Locally, you will report to the Oncology Business Unit Lead.  

 

If you have a passion for cancer patients, the energy to drive positive and creative changes, this is the job for you. 

 

Key Responsibilities:  

Develop and maintain relationships with hospital accounts and stakeholders involved in the patient journey, initially with a focus on lung cancer 

Understand hospital processes and decision-making 

Identify potential patient journey gaps and link them to the company's strategic priorities and solutions  

Recommend to the cross-functional team and leadership solutions to patient journey gaps: methodology, tool, solution or support offer with the aim of optimizing the Patient and Healthcare Professional Experience and guaranteeing the quality, safety and efficiency of the journey and care. 

Optimize the oncology patient journey by developing and implementing solutions that are simple and effective in collaboration with internal and external stakeholders. 

Continuously monitor and evaluate the success of implemented solutions.  

Set up compliant partnership contracts with health institutions by following good business practices  

Work closely with the Key Account Managers, Medical Advisors and other customer facing colleagues in the respective accounts

Work cross-functionally with Key Account Managers, BCM, Medical, Access, and Policy  

Participate and align with Regional HC Lead multi markets squad and contribute to the improvement of the solutions by sharing experiences and lessons learned. 

 

Requirements: 

5+ years of experience in hospital account management, healthcare consultancy or worked in the hospital before.  

Expertise in project management, particularly around patient journeys  

Strong analytical and problem-solving skills  

Excellent communication and presentation skills  

Ability to lead and manage cross-functional team projects 

Ability to prioritize and manage multiple tasks  

Ability to identify customer needs and develop solutions that are simple and effective  

Knowledge of hospital processes and decision making, including Hospital-Payer relationship, and understanding of the healthcare environment, ideally in oncology 

Understanding of the oncology patient journey mapping  

Fluent in English (required) 

Medical-related education (i.e. Pharmacy, Nursing, MD, etc.) 

Ability to work independently and with a cross-functional team

It's desired to have the below experience:

Experience exploring and developing innovative solutions

Digital customer engagement experience

Knowledge of regulatory requirements and compliance rules

Customer segmentation and targeting

Strong ability to negotiate individually and in groups

Strong capacity for conviction / impact internally and externally

Comfortable communicating in public

 

 

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

#LI-Baltics

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

02/28/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R319719