Primary City/State:

Phoenix, Arizona

Department Name:

Central Scheduling-Clinic

Work Shift:

Day

Job Category:

Administrative Services

The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier, so life can be better. The future of health care starts here. If you’re ready to change lives, we want to hear from you. Apply today.

The Multi-Specialty Oncology Clinic at the Banner University MD Anderson Cancer Center provides outpatient consults with physicians, advanced practice providers, therapists and other practitioners who specialize in oncology care. We ensure comfort, consistency and continuity by taking an innovative approach to oncology care that ties together the inpatient and outpatient aspects of care.  We have a team of highly qualified, experienced RNs and MAs who partner with our providers in providing excellent care to the oncology patient. This position is required in order to meet the daily needs of the clinic, to maintain a positive patient experience and workflow efficiency.

As an Oncology Scheduling Specialist you will support Multidisciplinary Oncology Clinics – schedule follow ups, labs, treatment, and imaging, inbound and outbound calls for clinic. Requires 2 years scheduling experience. No mandatory overtime, closed major holidays, and multiple committees for team engagement.

The schedule is Monday-Friday with 2 shifts available (8AM – 4:30PM or 8:30AM-5PM)

Location: 925 E McDowell Rd, Phoenix

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY

This position is responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling including, but not limited to, appointments for physicians across the campus, surgical procedures, diagnostic tests, pain management, and other specialized tests and treatment as directed by physicians to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures, and company facilities, this position provides accurate and timely information to create an integrated, multidisciplinary schedule and an experience that is easy, empathetic, and differentiated in the oncology marketplace.

CORE FUNCTIONS

1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.

2. Receives physician’s orders and effectively schedules and reschedules appointments, tests, and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative scheduled solutions in the event the patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety.

3. Provides patients with information, pre and post-test instruction, provides location of appointment and directions. The position answers questions as necessary within guidelines and protocols. Refers questions to clinical staff as appropriate.

4. Effectively communicates and builds impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution-oriented patient experience, included but not limited to, phone, chat, email, electronic medical record messaging, and other digital channels. Anticipates patient and provider needs and responds accordingly.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

The position requires skills normally gained with two years of scheduling experience in a physician’s office or hospital. Medical terminology may be required for some assignments. Must possess excellent communication, organizational and problem-solving skills.

Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.

Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

PREFERRED QUALIFICATIONS

Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or worker’s compensation preferred. Bi-lingual in Spanish may be preferred for some assignments.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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