**Primary City/State:** Tucson, Arizona **Department Name:** C/P-OG Hemonc-Clinic **Work Shift:** Day **Job Category:** Administrative Services You have a place in the health care industry. There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health. Apply today. This position checks in patients for their infusions, schedules follow up visits and provides general customer service including rounding in the infusion area, assists with prep for next day infusions for charge nurses. **Clinic:** Breast Medical Oncology Team **Location:** 1891 W Orange Grove Rd #2 , Tucson AZ **Hours:** 5 8 hour shifts Monday through Friday University Medical Center Tucson PBCs Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting ground breaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program. POSITION SUMMARY This position is responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling. Uses expert skills and knowledge of oncology scheduling to provide guidance to Schedulers. Reviews scheduling processes to ensure efficiency. Responsible for ensuring the quality and accuracy of appropriate scheduling processes. Provides training and advice on best practices for Oncology Scheduling. CORE FUNCTIONS 1. Provides training and mentorship to Schedulers within the department. Provides leadership, suggest process improvements, and serves as a resource for complex and sensitive oncology scheduling orders. 2. Assesses and identifies skills, competencies and areas of learning and instruction for new hires and existing Schedulers. Assists with the development of education and training within the specified area in collaboration with department leadership. 3. Performs core job duties of the department based on business needs, volumes and/or demand as needed. 4. Effectively communicates and builds impactful relationships through written, digital and verbal channels to customers, both internal and external. Ensures an easy, empathetic, solution-orientated patient experience, included but not limited to phone, chat, email, electronic messaging, and other digital channels. Anticipates customer needs and responds accordingly. 5. Represents department as the oncology scheduling subject matter expert, ensuring appropriate procedures and guidelines are performed and followed by Schedulers. Provides customer with information, instruction, general directions, and answers to questions specific within the department requirements and preferences. Refers questions to medical offices or department leaders as appropriate. 6. Identifies creative solutions to challenging processes and seeks alternative resolutions. Plays a quality assurance role to support the department’s QA/Auditing process to meet organizational standards and ensure a robust customer experience. 7. Supports workflow, answers questions, and provides real-time feedback as needed to support improvement and development of Schedulers. May perform all department scheduling functions, roles and responsibilities. Functions as the “go-to” resource for other team members as needed. 8. Demonstrates Banner Core Values and is passionate about mentoring and improving day to day functions within the department. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. The position requires skills normally gained with three years of scheduling experience in a physician’s office or hospital, with one of those specific to Banner Oncology scheduling. Must be proficient in all areas of Oncology scheduling. Medical terminology may be required for some assignments. Must possess excellent communication, organizational and problem-solving skills. Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility. PREFERRED QUALIFICATIONS Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or worker’s compensation preferred. Bi-lingual in Spanish may be preferred for some assignments. Additional related education and/or experience preferred. **EEO Statement:** EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo) Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy) EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability