+ 3+ years of hands-on experience in supporting and administering **One Identity** solutions (One Identity Manager, Governance, PAM) in a managed services environment. + Proven experience with troubleshooting and resolving technical issues related to **IAM** , user provisioning, role-based access control, and identity lifecycle management. + Familiarity with implementing and managing One Identity solutions across multiple client environments. + **Technical Skills:** + Expertise in **One Identity Manager (1IM)** , **Identity Governance** , **Privileged Access Management (PAM)** , and related One Identity tools. + Strong understanding of **Active Directory** , **LDAP** , cloud identity solutions (e.g., Azure AD), and how they integrate with One Identity solutions. + Experience with scripting in **PowerShell** , utilizing **REST APIs** , and automation tools for system maintenance and optimization. + Familiarity with databases like **SQL Server** , **Oracle** , and the ability to query logs and configurations for troubleshooting purposes. + **Problem-Solving & Analytical Skills:** + Strong ability to troubleshoot complex technical issues, diagnose root causes, and implement effective solutions quickly. + Excellent analytical and diagnostic skills to address performance issues, system failures, and client-specific challenges. + **Security & Compliance Knowledge:** + Familiarity with security best practices for identity management, including **RBAC** , **SoD** , and **least privilege** . + Understanding of compliance frameworks and regulatory requirements, such as **GDPR** , **HIPAA** , **SOX** , and how these influence IAM solutions. + **Communication & Client Management:** + Excellent verbal and written communication skills with the ability to explain complex technical concepts to clients and internal teams. + Strong client engagement skills, with the ability to provide customer-centric support and manage relationships effectively. + **Certifications:** + **One Identity Certified** (e.g., One Identity Manager Certified, or similar IAM certifications) preferred. + Additional certifications such as **CISSP** , **CISM** , **CISA** , or other IAM/security certifications are a plus.\#LI-PR1 WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources. WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.