Position Summary

Deloitte is one of the leading professional services organizations in the United States specializing in audit, tax, consulting, and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world's most well-known and respected companies, including more than 75 percent of the Fortune 100.

At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you'll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and get the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize everything from your career path to your educational opportunities to your benefits. And our culture of innovation means your ideas on how to improve our business and your clients' will be heard.

Visit www.deloitte.com/us/careers to learn more about our culture, benefits, and opportunities.

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Position Summary

The “One Team” supervisor leads the tactical direction of the daily management of office services and hospitality operations across one or multiple locations under the direction of the Operations manager (One Team Manager). They ensure a proactive customer-centric operation, in compliance with local and national standards, that supports a range of services including meeting/event services, catering, general office services and support (reception, mail, printing/production, supplies, kitchens/pantries management and upkeep), facilities management, security, life/safety, etc. 

They supervise and lead team members in support of these service areas fostering collaboration, empowerment, growth, and recognition within the team. They collaborate with management and leadership to implement office service and hospitality programs with minimal impact to internal customers. Furthermore, they develop and regularly maintain strong organizational relationships with office customers and leadership, to deliver optimum services.

Overview of responsibilities:

Provides daily oversight for operations, facilities and meeting/hospitality services according to established policies, procedures and service agreementsSupervises a team supporting internal customers and external guests in execution of services. Includes: meeting services -- preparation of workstations/offices/meeting rooms, audio visual (AV), catering, set-up and tear-down, event coordination; facility management --space planning, maintenance/vendor management, maintenance/repair projects, property management, security/life safety programs; operations -- reception, mail, printing/production, supplies, kitchens/pantries and cleaning managementTrains and develops the team to ensure proactive high levels of customer service, responsiveness, accuracy, service quality, communication and professionalismManages staff schedules and provides for coverage during unexpected staff absencesModels’ customer-oriented behavior and communications; coaches and counsels the team as needed. Provides feedback on performanceServes as the subject matter expert for department software and AV equipment operation; provides training in the operation of related equipment and software and/or other systemsServes as the subject matter expert for team related to Deloitte policies, national, and local protocolsAdvises on how best to resolve logistical and/or customer-related challenges. Coordinates/negotiates with other departments/staff to develop acceptable solutions. Personally handles customer escalations, as necessaryAnalyzes systems/processes to increase efficiencies, ensure performance and customer satisfaction. Assesses results and recommends process improvementsGenerates departmental reports, to monitor workload, productivity, customer satisfaction, etc.; compiles data and provides analysis of resultsDevelops communication tool(s) to update customers on changes, special events, etc. as neededManages relationships with outside vendors, such as building management, maintenance workers, office, pantry and sundries suppliers, etc. Collaborates and trouble-shoots problems with other internal functions/service groups, all external vendors and building liaison(s) as needed in support of office equipment and facilitiesMaintains project schedules of work assigned to external vendors; monitors and tracks progress of assigned projects; follows up to obtain status report; prepares status summaries for review by the Operations ManagerMonitors the operating costs for the office(s), such as supplies, maintenance contracts, etc. and oversees processing/tracking of paymentsEnsures Operations Manager is well informed on all aspects of team, projects and services with special focus on areas of concern/changeProvides back-up to team, as neededCross-trains in all team functions and becomes familiar with the roles and responsibilities of the Operations unitPerforms other tasks and special projects as identified by the Operations Manager.Other duties as assigned

Required:

High school diploma required; bachelor's degree preferredThree to five years’ experience in a similar role, or job with similar skill sets, managing a teamTwo years relevant corporate experience, preferably in hospitality/office services with service-oriented or customer-centric environmentTwo years relevant corporate experience supporting facilities management activities.Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

An ideal Candidate will possess:

Excellent technical experience, including strong Microsoft Office skillsExcellent written and verbal communication and interpersonal skillsConfident, professional presence and positive demeanorProfessional maturity and ability to interact with all levels of professionalsExcellent quality-conscious customer service skillsAbility to use tact and diplomacy in resolving problematic situationsProfessional agility and ability to handle multiple priorities with an appropriate sense of urgencyExcellent judgment and decision-making skills Critical thinking and ability to anticipate needsAbility to work occasional overtime; nights and weekendsMust be willing to be trained in all functional areasAbility to lift up to 25 lbs.For individuals assigned and/or hired to work in California, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to California, and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $77600 to $129300. 

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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