Position Purpose:

The Online Investigator is responsible for the direction and support of fraud investigations with the online business. The Online Investigator will work with various business partners (Online Contact Centers, IT, Asset Protection, Internal Audit, Fraud, Legal, Finance, and HR) and leverage all available investigative tools to eliminate and reduce the company's exposure to internal and external fraud. Key responsibilities include: analyzing information, determination of exception data to drive investigation, communication and coordination of information to online business teams and other partners, management of the investigative process, coordination with law enforcement to ensure effective prosecution and restitution recovery, coordination with online to develop new exception data, review of CCTV to support investigative efforts, and case trend analysis to drive performance and to make recommendations to mitigate fraud exposure. The Online Investigator must be able to manage multiple tasks and to gain support of multiple partners to ensure a successful investigative process within their area of responsibility. The Online Investigator must have strong analytical and problem solving skills, as they will make recommendations to business partners that will influence policy/procedure to minimize fraud exposure.

Key Responsibilities:

Responsible for the identification and elimination of online fraud.Utilize information from the online ordering systems and exception reporting to identify, investigate, eliminate, and prosecute online fraud.Develop and maintain positive working relationships with online teams, financial institutions, law enforcement and industry partners.

Direct Manager/Direct Reports:

This position reports to Manager Corporate SecurityThis position has no direct reports.

Travel Requirements:

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.Must be legally permitted to work in the United States.

Preferred Qualifications:

Proficient with the use of Windows based systems including Word and Excel.Excellent analytical skills as well as strong verbal and written communication skills.Understanding of online fraud, credit card fraud, and case development leading to prosecution.Law enforcement or private sector financial investigative experience.Training or demonstrated experience in statistical analysis, internal audit, quantitative analysis, and data mining for fraud detection.Membership in the International Association of Financial Crimes Investigators (IAFCI) and/or Association of Certified Fraud Examiners (ACFE)

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

4